Customer Onboarding Engineer (Implementation Specialist – EMEA)

Requirements

• English: Business-level fluency
• Location: Based in Porto, Portugal, or Manchester/London in the UK. Remote friendly culture with a few days/month at the office
• Travel: Availability for regular international travel
• Technical Background: A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management
• Implementation Experience: Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management)
• Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus
• Communicator & Educator: Natural ability to teach and communicate complex technical concepts
• Project Management: Strong organizational, time management, and problem-solving skills
• Proactive & Self-Starting: A strong work ethic and ability to manage projects independently
• Analytical Mindset: Ability to map complex client requirements to our solution’s capabilities
• Team Player: Collaborative, with a desire to “keep learning” and share knowledge

What the job involves

• We seek a technically-minded specialist for the full client onboarding lifecycle in the EMEA region, with special focus on the UK&I markets
• This is not a typical implementation role; our most successful candidates have an engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background
• We want you if you have this hands-on technical knowledge and want a customer-facing role. You will be the client’s primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch
• Project Management: Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables
• Technical Configuration: Analyze client needs and configure/customize our platform to create a functional solution
• Client Training & Onboarding: Train all levels of client staff to effectively use the newly configured system
• Technical Troubleshooting: Serve as the expert support to identify and resolve technical issues during implementation
• Stakeholder Communication: Keep clients and internal teams informed of project status, risks, and timelines
• Customer Success & Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross-sell opportunities
• Product Feedback: Collect and channel client feedback to Product and Engineering teams
• Documentation: Create client-specific documentation for all configurations

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