A leading international organisation is seeking an HR Operations Associate to join its EMEA People Operations team. This is an exciting opportunity to be part of a transformation agenda focused on process optimisation and the adoption of AI-enabled solutions across HR services.
It will be a 12 month FTC.
The Role
As a key member of the People Operations function, you will act as the first point of contact for HR-related queries across the EMEA region. You will play a critical role in delivering a high-quality employee experience, ensuring queries are handled efficiently, professionally, and with the utmost confidentiality.
This is a varied and fast-paced position offering strong exposure across HR operations, contractor lifecycle management, and compliance activities, with regular interaction with stakeholders across multiple regions.
Key Responsibilities
HR Service Delivery
- Act as the first-line support for employee HR queries via ticketing systems and email
- Provide accurate guidance on HR policies, processes, and systems
- Manage queries through to resolution in line with SLAs, escalating where necessary
Ticket & Case Management
- Maintain and manage the HR service desk platform
- Triage, prioritise, and assign queries to relevant specialists
- Track case progress and ensure timely resolution
- Produce reporting and insights on ticket volumes and trends
Contractor Lifecycle Support
- Coordinate onboarding, contract generation, renewals, and offboarding for contingent workers
- Work closely with internal teams including staffing, finance, and legal
Background Screening & Compliance
- Manage pre-employment screening activities with external vendors
- Monitor progress and ensure timely completion of checks
- Maintain compliant and accurate records in line with regulatory requirements
Data & Process Excellence
- Maintain high standards of data accuracy and confidentiality within HR systems
- Support audit and compliance activities
- Identify opportunities for process improvement and enhanced service delivery
About You
You are an organised and detail-oriented HR professional with a passion for delivering excellent service. You thrive in a fast-paced environment and are confident managing multiple priorities while engaging with stakeholders across different regions.
Key Skills & Experience
- Previous experience in HR support, shared services, or an administrative role
- Familiarity with HR systems and ticketing platforms (e.g. ServiceNow, Oracle, or similar)
- Strong organisational and multitasking capabilities
- Excellent communication skills, both written and verbal
- High level of discretion when handling confidential information
Why Apply?
This is a fantastic opportunity to broaden your HR expertise within a collaborative, international environment. You’ll gain exposure to a wide range of HR activities while contributing to ongoing improvements in service delivery and employee experience.
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