Details of the job are provided below. Further information is available in the Job Description and Person Specification.
Job details
Job reference REQ05522Posted 03/06/2026Application closing date 21/06/2026Location Beaufort House, Groves Road, Cimla, SA11 1YE / Ty Parc Newydd, 53-55 Lewis Road, Neath SA11 1DJSalary £25,583.00 – £27,254.00 per annumContractual hours 37 hrs / weekJob category/type Housing Services
Job Title: Support and Resettlement Assistant
1 x Full Time Permanent Post (37 Hours)
Location of post: Beaufort House , Groves Road, Cimla, SA11 1YE / Ty Parc Newydd, 53-55 Lewis Road, Neath SA11 1DJ
About the role:
We are currently seeking a committed and enthusiastic individual to join our team as a Support and Resettlement Assistant. The role is a frontline/community‑based position within the Emergency Accommodation Support Team, part of the Homelessness Assessment, Prevention and Support Service (HAPSS). Your primary responsibilities will include providing practical housing and tenancy‑related support to households in interim accommodation, ensuring a safe living environment, and traveling throughout Neath Port Talbot and surrounding local authorities. You will work collaboratively with internal and external services and rely on initiative, supported by regular supervision and strong teamwork.
Key responsibilities include:
- Deliver tenancy support and advice to individuals and families in emergency accommodation.
- Assist households with access to further support services and resources.
- Maintain accurate records and documentation of support provided.
- Travel across Neath Port Talbot and to other local authority areas as required.
- Use IT skills to submit reports, manage databases and communicate with partners.
Qualifications, experience and skills:
- Minimum of 4 GCSEs (Grades A‑C).
- Experience in a tenancy support setting, advice service or social care role.
- Knowledge of issues affecting homeless households and ability to support individuals in overcoming these problems.
- Proficient IT skills for data entry, reporting and communication.
- Strong organisational and interpersonal skills.
Benefits:
- Hybrid working (where applicable) and flexible working schemes.
- Competitive pension provision with a 15.3% employer contribution.
- Holiday entitlement of 25 days, increasing to 32 days after 5 years’ service (plus 8 bank holidays).
- Discounted gym membership with Celtic Leisure.
- Cycling to work scheme (up to 40% off bikes and equipment).
- Salary sacrifice option for new car purchase through Tusker.
- Exclusive discounts at local and national retailers via the Smart Spend app.
DBS requirements: Enhanced with both adult and child barred list disclosure.
Welsh Language Requirements: Welsh language skills are not required.
Additional Information: Applications may be submitted in Welsh or English. Neath Port Talbot Council offers a guaranteed interview scheme for candidates with a disability, armed forces veterans, and employees at risk or affected by the Tata Steel redundancy. Applicants should indicate eligibility on the application form.
Interview dates for shortlisted candidates will be held in person on Friday 3rd July.
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