24/7 Telecare Night Advocate for Vulnerable Residents

Sunderland City Council is seeking a Customer Service Advocate to join their Customer Enabling Service within the 24/7 Telecare alarm-handling function. The role involves supporting vulnerable residents by responding to alarm activations, ensuring efficient service and reassurance during critical times.

The ideal candidate will possess resilience, flexibility, and a commitment to providing a first-class service. This position offers access to development opportunities and support from a dedicated team.

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