The LCOT Coordinator will report to the Head of COT, to create uniformity and process efficiency in the coordination between Strutt & Parker’s central Client Onboarding Team (COT) and the Local Client Onboarding Team (LCOT).
Responsibilities
The key responsibilities for this role are to:
- Manage the process and workflows between COT and LCOT
- Ensure optimisation of resource in LCOT to efficiently manage workflows
- Ensure prioritisation of high importance items
- Monitor the workflows of individuals in the LCOT team
- Work with COT to minimise the frequency or number of individual requests on one file
- Ensuring adequate and reasonable chasing of RM’s and clients for outstanding information is occurring in a timely manner
- Highlight latencies and points of concern to Head of COT that could lead to inefficiency within the system and prevent either:
- Agents’ ability to:
- Win instructions
- Market properties in a timely fashion
- COT’s ability to complete KYC and CAC forms in a timely fashion to allow the business to fully assess its risk prior to exchange on a deal
- Agents’ ability to:
- Create consistency in LCOT operations throughout the S&P ecosystem, which includes:
- Circa 50 Offices and Satellite Locations
- Circa 35 LCOTs (The majority of which have a dual role as an office admin and an LCOT)
- two Regional Facilitators
- Circa 500 discrete workflow items per month
- For the avoidance of doubt this role does not infer management responsibility for the LCOTs, who will report into the individual Office heads, but a dotted line reporting structure will exist from the LCOT’s for LCOT purposes
- Management responsibility will however exist for the two Regional Facilitators
- Reporting on a weekly basis the status on outstanding workflows through to Head of COT
Key Skills
- Heightened organisational skills
- Proven experience of managing processes and workflows with excellent planning, and coordination skills
- Keen eye for improving processes and workflows
- Able to clearly and coherently report to management
- Ability to co-ordinate others in a collegiate but authoritative manner
- Must possess a composed manner in order to be able to work under pressure, managing and prioritising workloads
- Ability to meet deadlines
- Accuracy and attention to detail
Benefits
We are proud to offer award-winning benefits to support and reward our employees:
- Health & Leisure: Health Cash Plan, 25 days annual leave + public holidays (the option of purchasing up to 5 additional days via flex benefits), health screening, gym discounts, wellbeing support, volunteering opportunities, cycle to work scheme, eye care voucher, travel & retail discounts, travel insurance, concierge service, kids pass, open fairways golf card, great company culture and social events (including sports teams, charity events, art pass), perks at work
- Financial: Pension, life assurance at 8x basic salary, group income protection (long term disability insurance), interest free season ticket loan, bonus scheme – you will be eligible to participate in the Company’s Bonus Scheme, share incentive plan, financial and mortgage advice
Strutt and Parker is committed to providing a work environment that fosters diversity, inclusion, and equal employment opportunity without regard to race, colour, gender, age, creed, sex, religion, national origin, disability (physical or mental), marital status, ancestry, sexual orientation, gender identity and gender expression, or any other legally protected status.
Apply online through BNP Paribas Careers.
Stutt & Parker and the wider BNP Paribas is passionate about building inclusive culture where everybody feels they belong and can thrive.
We celebrate diversity and support all our people to reach their potential, find fulfilment at work and use all their diverse ideas and skillsets to deliver for our clients now, and every day.
We are building an inclusive culture so that we offer a supportive workplace that drives innovation, creativity and results.
We take discrimination very seriously as an organisation, if you want to raise any concerns of discrimination or issues, please email hr.uk@realestate.bnpparibas.
Our employee networks
We want to make a career at Strutt & Parker a fulfilling and enriching experience for people from all backgrounds.
We are committed breaking down barriers are driving positive change within our own organisation and our sector. We know that the only way to affect change is to act and we promise to take action.
To find out how we are making improvements towards building a more diverse workforce and an inclusive culture, download our combined Gender & Ethnicity Pay Report.
- 86% of employees feel that the company is an inclusive place to work at and supports diversity (gender, age, ethnic origins, disability, sexual orientation and identity)
- 80% of employees feel they are treated with respect
Community
We know how important it is to many of our employees to be able to give back to their communities by supporting charities through volunteering and fundraising.
Every member of staff has one day each year to volunteer, either through one of our events or in their local community, for a cause they are passionate about. For those raising funds, you may be eligible for BNP Paribas’ matched funding which could see your charity fundraising pot topped up.
Employee Networks
Everybody at Strutt & Parker has access employee networks that are open to all, and we encourage all people to collaborate and connect with each other:
- MixCity- gender equality network
- Ability Network- raises awareness of disability related issues
- Early Careers Network- provides support to employees in the early stages of their careers, engaging them to feel more connected with the business as well as creating a sense of community
- Pride- creating a supportive working environment where colleagues, customers and clients from the LGBT+ community feel safe, respected and valued by all
- Multicultural- focuses on creating an inclusive environment by recognizing and celebrating the diverse cultures and traditions of our workforce
- Parents & Carers- helps create an effective support infrastructure to working families
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