Employment Details
Education for Industry Group
Part-time: 0.4 FTE, 2 days – 14.8 hours per week
Working pattern: Saturdays plus one additional weekday, to be agreed with the successful candidate.
Permanent
Locations: 3‑5 Fashion Street, London, E1 6PX and Electra House – London, Moorgate EC2M 6SE
About EFI Group
EFI Group has a bold mission to transform lives, careers and industries through pioneering, industry‑led education in fashion, beauty and apprenticeships. Our vision is to deliver exceptional learning experiences, driven by innovation, inclusion, employability, and excellence.
About the role
We are seeking a proactive and customer‑focused IT Service Desk Coordinator to join the Education for Industry Group, supporting the London College of Beauty Therapy.
Working closely with the IT Service Desk Manager, you will coordinate the day‑to‑day operation of the Service Desk, support and develop junior team members, and ensure IT support requests are resolved efficiently and effectively.
This is an excellent opportunity for an experienced IT professional who enjoys problem‑solving, team coordination, and delivering a first‑class support service. You will work collaboratively across the EFI Group, helping to drive service improvements and enhance the user experience for staff and students.
Qualifications
- Relevant IT qualification or equivalent professional experience, with Level 2 qualifications (or equivalent) in English and Mathematics.
- ITIL Foundation, SDI Service Desk Analyst, or a Level 3 technical qualification are desirable.
Experience
- Demonstrable experience in a service desk or IT support role, including customer‑facing support delivered in person, by telephone, and via email.
Expertise
- Working knowledge of ITIL standards, Windows 10 and 11, Active Directory, Azure administration, and Microsoft technologies including Microsoft 365, SharePoint, and Teams.
Skills
- Strong analytical, troubleshooting, organisational, and communication skills, with the ability to prioritise competing demands, manage multiple tasks, collaborate effectively with stakeholders, and contribute to service improvement initiatives.
Values
- Collaborative team player committed to delivering an excellent user experience.
Benefits
- Funded professional qualifications: support for personal and professional development, including a personal growth allowance of £400 annually, paid for professional qualifications, LinkedIn Learning access and annual CPD.
- Generous and flexible leave options, including birthday and celebration leave.
- Market‑leading family‑friendly pay – including six months of fully paid maternity, adoption, and shared parental leave.
- Monthly wellbeing allowance: customisable monthly allowance of £50, and funded counselling/CBT through Education Support Employee Assistant Programme.
- Pension: 5 % employer contribution.
Salary
From £12,240 to £12,920 per annum 0.4 FTE (pro‑rata £30,600 to £32,300 per annum 1 FTE), subject to qualifications and experience.
Closing Date
8 am on Tuesday 30 June 2026.
Interview / Recruitment Day
Week commencing 6th July, in‑person at FRA Academy: Electra House, Moorgate, EC2M 6SE.
Contact
Please contact recruitment@efigroup.ac.uk for further information.
Safeguarding
The EFI is fully committed to safeguarding and promoting the welfare of young people and vulnerable adults. Candidates offered positions will be required to undergo thorough safeguarding background checks as a condition of the offer.
EEO Statement
We are an equal opportunity employer and committed to diversity and inclusion.
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