Support Technician (Field Service & Manufacturing)
Location: Whiteley (with UK-wide travel)
Salary: Up to £35,000 annually
Must hold a valid UK driving license.
Overview
We are currently partnering with an innovative and growing company based in Whiteley, who are looking to appoint a hands‑on Support Technician to join their expanding team. This is a fantastic opportunity to work at the intersection of field service, manufacturing, and product development, supporting a cutting‑edge fleet of instruments while working closely with both customers and internal teams.
The Role
As a Support Technician, you will play a key role in the build, deployment, servicing, and continuous improvement of the company’s instrument range. This is a highly varied, field‑based role requiring regular UK travel, offering exposure to real‑world environments and direct customer interaction.
Key Responsibilities
- Commission and install instruments at customer sites across the UK, including delivering user training
- Diagnose, troubleshoot, repair, and service equipment
- Support the manufacturing process, including instrument builds and completion of detailed build records
- Maintain and upgrade the internal instrument fleet, carrying out preventative maintenance
- Accurately document service activities, faults, and corrective actions
- Provide structured feedback to the R&D team to support product improvements and innovation
- Contribute to the development of SOPs, work instructions, test procedures, and service documentation
- Manage your own travel schedule and coordinate directly with customers and internal teams
What We’re Looking For
- Strong hands‑on engineering capability with a practical, problem‑solving mindset
- Minimum 3 years’ experience working with electromechanical equipment (ideally PLC‑controlled systems)
- Previous experience in field service and working within regulated environments
- Familiarity with Quality Management Systems (ISO 9001 and/or ISO 13485 preferred)
- Excellent communication skills, particularly when working independently on customer sites
- Highly organised with strong attention to detail and ability to follow technical instructions
- Full UK driving licence and willingness to travel for multi‑day assignments
Desirable Experience
- Background in medical devices or fluidics systems
- Experience supporting product development or collaborating with R&D teams
- Exposure to complex instrumentation or advanced electromechanical systems
What’s on Offer
Opportunity to work with a forward‑thinking, technology‑driven organisation. High level of autonomy and variety in your day‑to‑day role. Exposure to both customers and cutting‑edge product development. A collaborative environment where your feedback directly influences product innovation
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