Independent Living Scheme Coordinator

Role Overview

This role will help us to provide intensive ‘on scheme’ housing management and coordinate services to customers living in our schemes. You will ensure the provision of high-quality services, effective risk management, and full compliance with health and safety requirements, while overseeing repairs and planned works to ensure they are completed to a high standard.

Responsibilities

• Property management: responsible for managing the scheme or schemes, coordinating services and contractors, coordinating day-to-day and planned maintenance, completing Health and Safety checks and building checks weekly.
• Voids: coordinating void inspections, agreeing and approving works, interviewing and assessing applicants, coordinating tenancy signup, scheme induction.
• Rents: liaising with Income Management Team to manage rent arrears, advise customers on charges, liaise on service charge setting.
• Customers: advise on all housing management, tenancy and rent queries, manage ASB and Safeguarding cases, complete Independent Living Assessments and coordinate all support and care services, coordinate referrals to and liaise with statutory and voluntary agencies such as GPs and Social Services.

Qualifications & Requirements

• Experience of working with older people, and people with complex needs.
• Exceptionally high standard of customer care and service.
• Strong problem solving and decision-making skills.
• Excellent communication, interpersonal and negotiation skills.
• Knowledge of support needs and housing management requirements of older people living in an Independent Living housing environment.
• Able to promote and maintain a positive “can do” attitude in all aspects of the post.
• An enhanced DBS Disclosure check is required for this role.
• Ability to drive and have access to a car.

Benefits

• Training and coaching.
• Stakeholder pension scheme.
• Up to 30 days holiday a year.
• Two days every year to volunteer in the local community.
• A medical cash plan.
• Birthday off.
• £150 Perkbox allowance and access to discounts and freebies.
• Occupational Health.
• Employee Assistant Programme.
• Financial education.
• Loans scheme for travel season tickets.
• Cycle to work scheme.

About the Organization

We are a not-for-profit housing association providing affordable homes and services to more than 20,000 people across Greater Manchester.

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