Company: Broadridge

Apply for the Client Service Representative

Location: London

Job Description:

At Broadridge, we’ve built a culture where the highest goal is to empower others to accomplish more. If you’re passionate about developing your career, while helping others along the way, come join the Broadridge team.

We are seeking aClient Service Representative, Proxy Votingto serve as a primary point of contact for institutional clients with global proxy voting requirements. In this role, you will deliver high-quality support across email and telephone channels, manage client enquiries in line with agreed service levels, and help ensure clients receive accurate, timely, and professional service. This is an excellent opportunity for a client-focused professional with operational expertise and strong knowledge of proxy voting processes.

Responsibilities

Serve as the first point of contact for institutional client enquiries related to global proxy voting, responding promptly and accurately via email and telephone

Manage a high volume of client communications while meeting SLA deadlines and maintaining strong service quality standards

Take ownership of complex or ongoing client issues, coordinating with internal teams to ensure timely resolution and clear communication to clients

Build and maintain trusted relationships with global custodian and institutional clients, acting as a reliable partner for their proxy voting needs

Prepare and deliver client reports using system-generated and manually compiled data, and distribute event-specific proxy voting notifications and supporting documentation

Support client onboarding, conversion activity, testing, demonstrations, and training sessions for new and existing users

Stay current on market changes, local regulations, proxy voting workflows, and service platforms, while contributing to service improvement initiatives and team best practices

Qualifications

Minimum of 2–3 years of experience in client service, account management, or a related role within financial services

Prior experience in proxy voting or a closely related operational or client servicing function is highly desirable

Strong working knowledge of global proxy voting processes, client servicing expectations, and operational workflows

Proven ability to manage large volumes of client enquiries effectively, particularly through email communication

Excellent verbal and written communication skills, with the confidence to engage professionally with institutional clients

Strong analytical, problem-solving, and organizational skills with high attention to detail and the ability to work accurately under pressure

Comfortable working cross-functionally to resolve issues and deliver seamless service

Proficiency in standard business tools and systems used for reporting, communication, and client service activities

Fluency in one or more European languages is advantageous

#LI-MS1

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We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work. We believe that associates do their best when they feel safe, understood, and valued, and we work diligently and collaboratively to ensure Broadridge is a company—and ultimately a community—that recognizes and celebrates everyone’s unique perspective.

Use of AI in Hiring

As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications. These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws. Please note that honesty and transparency are critical to our hiring process. Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.

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Posted: June 17th, 2026