Transformation Business Lead

About the roleTo lead and oversee the delivery of transformation initiatives across the organisation, ensuring projects are effectively implemented, embedded, and deliver operational improvements across frontline social care services.The Transformation Business Lead will provide leadership and direction across transformation activity, working closely with operational leaders, Technology teams, and Transformation Business Partners to ensure projects remain on track, risks are managed, and change is successfully delivered within branches and operational teams.This is a hands-on role requiring active involvement in project delivery, communication, training, deployment, tracking, and adoption activity alongside solution build & system creation and to ensure operational and technology change is embedded successfully and sustainably across the business.ResponsibilitiesLead and oversee the delivery of transformation initiatives across the organisation, ensuring projects are delivered effectively and achieve intended operational outcomesProvide leadership, direction, and support to Transformation Business Partners, ensuring delivery activity remains on track and aligned to business prioritiesWork closely with operational and technology teams to help shape, design, and refine systems, processes, and operational solutions that support frontline service deliveryAct as the operational lead within transformation projects, ensuring solutions are practical, scalable, and aligned to the needs of branches and frontline teamsTake an active, hands-on role in project delivery where required, supporting implementation, deployment, communication, training, and operational engagement activitiesOversee project plans, delivery timelines, risks, dependencies, and operational impact to ensure successful executionSupport and coordinate system testing, and operational validation activities to ensure systems and processes are fit for purpose prior to rolloutGather operational feedback and insights to support continuous system and process improvementEnsure effective communication, training, and support materials are developed and delivered to enable successful adoption of new systems and operational processesTrack project progress, implementation activity, adoption, engagement, and operational outcomes, intervening where required to support successful deliveryDrive accountability and ownership across stakeholders to support successful adoption and long-term sustainability of change initiativesAct as the key escalation and support point for operational transformation challenges and delivery issuesIdentify opportunities for operational improvement, automation, and innovation across systems and processesPrepare and present updates, reporting, risks, and recommendations to senior stakeholdersContribute to the development of transformation frameworks, governance, and best practice approachesTravel nationally to support operational delivery, stakeholder engagement, testing, and transformation oversight across branchesInternalPartner with Operational Directors, Regional Operation Managers, and Registered Managers to deliver transformation priorities across the businessWork collaboratively with Technology, Product, Finance, HR, Recruitment, and Quality teams to align transformation activity with operational needsProvide leadership, guidance, and support to Transformation Business Partners across multiple projects and workstreamsEngage stakeholders up to Director level to drive alignment, accountability, and successful deliveryExternalBuild effective working relationships with Local Authorities and external partners where operational or system changes impact service deliveryLiaise with third-party providers and suppliers to support successful implementation, testing, deployment, and continuous improvement of systems and processes Qualifications and SkillsExperience leading transformation, operational change, or business improvement initiatives within complex operational environmentsExperience overseeing multiple projects or workstreams and ensuring successful delivery through othersExperience working closely with technology or product teams to support the design, development, testing, and rollout of operational systems and solutionsExperience coordinating or supporting system testing and user acceptance testing activitiesStrong operational understanding with experience supporting frontline teams through change and embedding new systems and processes into day-to-day practiceHighly organised with strong planning, prioritisation, tracking, and delivery oversight capabilitiesStrong problem solving and decision making skills, with the ability to manage competing priorities in fast-paced environmentsHighly adaptable and resilient, with a collaborative and hands-on approach to leadershipExperience within social care, healthcare, or similarly regulated sectors is highly desirableUnderstanding of project delivery, transformation, or change management methodologies is desirableFull UK driving licence and willingness to travel extensively, including overnight staysThis role involves regular nationwide travel and time spent within operational branches and servicesFlexibility is essential, including the ability to respond to changing operational priorities and business needsThe successful candidate must be comfortable balancing strategic oversight with hands-on operational delivery…