Head of Live in Client Experience

Job DescriptionJoin Home Instead and help shape and deliver our exceptional live-in care services for older adults.Manage and support live-in clients and support the Head of Live in People ExperienceComplete consultations, assessments, care plans & risk assessmentsMaintain accurate digital recordsCarry out client reviews and follow-up actionsBuild relationships with clients, families & professionalsCoordinate live-in introductions and handoversPromote services locally & online to grow client baseSupport recruitment and participate in on-call rotaParticipate in on-call duties as required.Qualifications About YouExperience in live-in care or similar role (preferred)Level 3 NVQ in Health and Social Care or equivalent would be beneficial to the roleStrong communication & organisational skillsPassionate about person-centred careExperience of working with MAR sheets and medication in a supervisory roleUK driving licence preferred and means of transport if required to visit clients within the territoryWhat We OfferSupportive, values-led teamTraining & development opportunitiesOpportunity to shape a growing serviceCompetitive salary & benefitsAdditional InformationIf you have a genuine passion for caring and the drive to help us achieve our goals, we would be delighted to hear from you.We welcome applications from all members of the community, as we strive to reflect the diversity of the neighbourhoods in which we operate. Home Instead is dedicated to safeguarding and promoting the welfare of adults, and we expect all team members to uphold this commitment.Please note that this position is subject to an enhanced DBS disclosure….