Location: London Job Type: Permanent Hours: 9.00am – 5.30pm, Monday to Friday (40 hours per week) Salary: Up to £34,715 per annum
Overview
An exciting opportunity has arisen for an experienced Assistant General Manager to join a premium student accommodation property in London. Working closely with the General Manager, you will support the day-to-day operation of the residence, ensuring exceptional customer service, high operational standards and an outstanding resident experience.
This is a varied and hands‑on leadership role, overseeing key areas including resident services, sales, maintenance and housekeeping. You will play a key role in supporting occupancy, resident satisfaction and operational performance while leading and developing a successful onsite team.
Key Duties & Responsibilities
- Support the General Manager in the day-to-day operation of the property
- Deliver exceptional customer service and ensure a positive resident experience
- Assist in overseeing sales, maintenance and housekeeping functions
- Support occupancy and retention objectives through excellent customer engagement
- Lead, support and motivate team members to achieve operational objectives
- Assist with resident check‑ins, check‑outs and room turnaround processes
- Handle customer queries, complaints and operational issues in a professional manner
- Ensure company standards, policies and procedures are maintained at all times
- Monitor property presentation and service delivery standards
- Support health and safety compliance across the residence
- Work collaboratively with regional and support teams to achieve business goals
Skills & Experience
- Previous experience managing teams within a similar role or environment
- Strong leadership and people management skills
- Ability to present, interpret and analyse information accurately and effectively
- Excellent organisational and planning skills
- Ability to work collaboratively and motivate colleaguesStrong customer service and communication skills
- Good IT skills, including Microsoft Office applications
- Ability to work effectively in a fast‑paced operational environment
- Knowledge of health and safety regulations would be advantageous
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