Commercial Service Advisor

Are you an experienced Service Advisor seeking a rewarding career opportunity within a reputable commercial vehicle dealership in Manchester?

Perfect Placement UK Ltd is working with a well-established dealership to recruit a professional Service Advisor who is passionate about providing outstanding customer service and supporting clients throughout their vehicle servicing journey.

The Service Advisor role offers a supportive working environment, attractive benefits, and a chance to develop your career within the motor trade industry.

Benefits

• Competitive basic salary – 42.5 hours per week, Monday to Friday, 8:00am – 5:30pm (no weekends) – 23 days holiday plus bank holidays
• Company pension scheme
• Free on-site parking
• Health and wellbeing support
• Additional company benefits via Boostworks, including Death in Service Duties:

Responsibilities

• Act as the primary point of contact for customers, ensuring high standards of service delivery
• Book, organise, and manage service and repair appointments to optimise workshop flow
• Keep customers updated with accurate progress reports on their vehicle’s service status
• Handle payments efficiently and organise loan car bookings when required
• Promote additional services and parts to meet sales targets
• Follow up with customers post-service to confirm satisfaction and handle any queries
• Maintain meticulous records and ensure overall customer satisfaction is achieved

Requirements

• Proven experience as a Service Advisor, ideally within a commercial vehicle dealership
• Strong communication skills with a focus on delivering excellent customer care
• Excellent organisational ability with attention to detail
• Proactive approach to problem-solving and customer service
• Ability to work effectively within a target-driven environment

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