Customer Operations Coordinator

Customer Operations Coordinator Location: Belfast Full-Time, Permanent (40 hours per week)  Monday – Thursday: 8:00am – 5:00pm  Friday: 8:00am – 3:00pm Salary: From £28,000 (depending on experience) About the Company Our client is a well-established and highly regarded organisation within the residential sector, recognised for delivering a wide range of high-quality products and services to customers across the region. Due to continued growth, they are seeking a customer-focused and highly organised individual to join their team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys multitasking, and takes pride in delivering exceptional customer service. The Role As a Customer Operations Coordinator, you will play a key role in ensuring the smooth delivery of customer projects from start to finish. Acting as the central point of communication, you will liaise with internal teams, coordinate schedules, and keep customers informed every step of the way. This position would suit someone who is detail-oriented, IT literate, and confident managing multiple tasks simultaneously. Key Responsibilities  Coordinate customer projects from initial order through to completion  Schedule surveys and installations, working closely with internal teams and customers  Maintain accurate records and updates within the CRM system  Act as a key point of contact for customers, providing updates and excellent service  Liaise with sales, operations, and finance teams to ensure seamless workflow  Prepare and distribute job and installation documentation  Monitor project progress and ensure deadlines are met  Support invoicing, payments, and general finance-related administration  Assist with resolving any customer issues or aftercare requirements  Contribute to team meetings and continuous process improvements  Provide occasional front desk/reception support when required About You We are looking for someone who is:  Highly organised with strong attention to detail  Customer-focused with excellent communication skills  IT literate and comfortable using CRM systems and Microsoft Office  Able to multitask and manage competing priorities effectively  Proactive, reliable, and solution-oriented  Comfortable working in a fast-paced environment  A strong team player who can build relationships across departments  Previous experience in administration, scheduling, coordination, or customer service Additional Requirements  You must have a permanent right to work in the UK (no sponsorship available) Interested? Upload your CV to apply today, or contact Patricia at Apple Recruitment for a confidential discussion. Apple Recruitment Services is acting as an Employment Agency and is proud to be an Equal Opportunities Employer.41bf1e1f-b16b-4260-a40a-17c77a06fd15…