Customer Service Advisor
Customer Service Advisor – Temporary Role (6 Months)We’re currently recruiting for Customer Service Advisors to support a high-profile project assisting retired employees with accessing their benefits.Key DetailsLocation: Waterside (5 days onsite – non-negotiable)Start Date: ASAP (target 15th June 2026)Contract Length: 6 months (potential to extend)Working Hours: Monday to Friday, 9am – 5pm
- Pay Rate:
- PAYE: £15.15 basic / £17.43 (premium rate)
- Umbrella: £20 per hourRole Overview
You’ll be handling inbound calls from retired employees who need help resetting passwords and accessing services such as pensions, holiday benefits, and staff travel.Call volume: 50-100 calls per dayAverage call time: Around 10 minutesFull training will be providedThis is a key support role during a period of increased demand, with call volumes rising significantly.What We’re Looking ForAt least 1 year of customer service experience (phone or face-to-face)Good communication and problem-solving skillsBasic IT skills (Teams, Outlook, general systems)Ability to learn new systems quicklyImportant InformationCandidates must be available immediatelyYou’ll need to pass a DBS check and complete compliance quicklyIdeally located within a reasonable commute to Waterside#4802867
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