Levy UK is the food and drink partner for Excel London, managing and operating all food and beverage activity throughout the venue’s retail and franchise operation.
We are seeking an exceptional Retail Franchise Director to shape, lead and deliver the retail food and beverage strategy, driving premium, branded and franchised concepts that elevate the guest experience and maximise commercial performance. This high‑profile, senior leadership role requires a dynamic, innovative and people‑focused leader with a strong track record in premium food and beverage operations, large‑scale logistics and stakeholder partnership management. The successful candidate will evolve the retail offer, challenge the status quo and deliver sustainable growth in revenue, margin and reputation across one of the UK’s most important event destinations.
As a member of the Excel London Hospitality (ELH) Senior Leadership Team, you will contribute to the strategic development and effective management of the organisation alongside fellow SLT members and Excel stakeholders.
Key Responsibilities
Strategy & Leadership
- Lead and deliver the retail and franchise strategy, driving innovation, growth and operational excellence.
- Build strong partnerships with internal and external stakeholders, ensuring alignment to strategic objectives.
- Inspire, develop and align teams around clear goals, performance and continuous improvement.
Retail & Franchise Performance
- Drive sales growth, profitability and commercial performance across retail and franchise operations.
- Lead franchisee relationships, ensuring strong engagement, accountability and business success.
- Identify opportunities through data, insight and market trends to support growth and informed decision‑making.
Operations & Brand Excellence
- Oversee day‑to‑day operations, ensuring exceptional guest experience, food quality and service standards.
- Maintain brand consistency, compliance and audit standards across both self‑operated and franchise locations.
- Ensure operational readiness, health & safety compliance and sustainability commitments are achieved.
People & Culture
- Foster a high‑performance, values‑led culture that develops talent and leadership capability.
- Coach and support senior leaders, promoting collaboration, accountability and succession planning.
Financial & Commercial Accountability
- Hold full P&L responsibility, delivering budget, forecast and financial performance targets.
- Manage costs effectively while driving revenue growth, margin improvement and long‑term commercial success.
Qualifications
- Minimum 10 years’ senior leadership experience within a quality‑driven franchise hospitality, food, beverage or retail business.
- Proven track record of driving growth and performance.
- Commercially astute, data‑driven and skilled at translating insight into action.
- Inspirational people leader with excellent stakeholder management and influencing skills.
- Proven ability to lead change, maintain brand standards and deliver results in complex, fast‑paced environments.
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