Hospitality Assistant

We are seeking a warm, friendly, and motivated Hospitality Assistant to join our friendly team based at Lime Tree Village. This is a part‑time position working 16 hours per week at Lime Tree Village.

Responsibilities

• Deliver food, beverage, and retail services to RVG standards, maintaining a clean, safe, and hygienic environment.
• Provide residents and visitors with a warm and professional welcome, anticipating and meeting their hospitality needs.
• Handle enquiries, issues, and complaints courteously and efficiently, escalating when necessary.
• Work effectively as part of the village team to deliver high-quality service and build strong relationships with residents.
• Contribute ideas for improving menus, services, and operational processes.
• Support the achievement of food and beverage revenue targets using established systems and processes.
• Maintain and update personal skills, accreditations, and knowledge of industry best practices.

Company Values

• Age Well – Supporting residents to live their best lives
• Community – Building a sense of belonging
• Keep Improving – Always seeking better ways to work
• Invest Wisely – Making responsible choices
• Planet Positive – Reducing our environmental impact
• One Team – Supporting each other to succeed

Required Skills and Experience

• Excellent customer service and interpersonal skills.
• Ability to work as part of a team and build strong relationships.
• Strong organizational and time management skills.
• Positive, energetic, and enthusiastic attitude.
• Willingness to learn, adapt, and embrace continuous improvement, and job‑related experience desirable but not essential.
• Up to 1 year of general work experience delivering to standard.

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