Apprentice Employability Support Worker
Fixed term for 2 years.
Are you passionate about helping people reach their potential and find meaningful work? We’re looking for an Apprentice Employability Support Worker to join our team and support residents across Torfaen to access training, employment and development opportunities.
This is a rewarding opportunity to gain hands‑on experience while working towards a recognised qualification, helping people take positive steps into work.
What you’ll do
- Support engagement and enrolment of participants onto employability programmes
- Assist with initial assessments, documentation and providing advice and guidance
- Deliver excellent customer care to individuals accessing support
- Update and maintain records on internal systems and CRM databases
- Respond to enquiries via phone, email and social media
- Support the coordination of services and referrals with partner organisations
- Assist with monitoring participant progress and ensuring compliance with programme requirements
What we’re looking for
- A passion for supporting people into employment and improving lives
- Strong communication and interpersonal skills
- Good ICT skills (e.g. Outlook, Word, Excel)
- A positive, reliable and professional approach
- Ability to work independently and as part of a team
- Enthusiasm to learn and develop within a supportive environment
What you’ll gain
- A recognised qualification in employability or business support
- Practical experience working in a supportive, community‑focused service
- Valuable skills in customer service, administration and partnership working
For an informal discussion regarding this vacancy please contact Salli Moreton, Career Development and Apprenticeship Lead – salli.moreton@torfaen.gov.uk, 01633 647271.
Torfaen County Borough Council strives to be a fair, supportive and effective employer. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. The Council expects all employees, paid or unpaid, to share this commitment. We value the range of experiences that a diverse workforce brings and therefore we welcome applications from people of all backgrounds and under‑represented groups.
Welsh Language Skills are desirable for this post but not essential. You are welcome to submit your application in English or in Welsh. Each application will be treated equally.
We are a registered Disability Confident Leader and are committed to the employment and career development of disabled people. Our Guaranteed Interview scheme guarantees that people with disabilities will be invited to interview, so long as they meet the essential requirements for the role. If you have a health condition, are neurodivergent, or use British sign language, and need to discuss reasonable adjustments, please contact the recruiting manager. We can only work with you to arrange adjustments if we are made aware of your requirements prior to your application submission, test or interview.
Please ensure that you only apply for this position via Torfaen Council’s vacancies website. CVs and applications submitted to any other websites are not received by us.
How to find us
Torfaen County Borough CouncilCivic CentrePontypoolNP4 6YB
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