Main area Admin Grade Band 3 Contract 12 months (12 Months Fixed Term (Maternity Cover)) Hours Part time – 18.5 hours per week (Monday & Friday working required) Job ref 339-NMSK0331-RUH-A
Site Southmead Hospital Town Bristol Salary £25,760 – £27,476 pa pro rata Salary period Yearly Closing 28/06/2026 23:59
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North Bristol NHS Trust (NBT) and University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) are working towards merging as one organisation from July 2026.
This will create an exciting future that brings together the best of both organisations. As a single, strong and sustainable organisation, we will not only be able to deliver better outcomes for our patients and fairer care for our population, but it will also provide greater opportunities for our people.
Should you join NBT as an employee prior to our organisations merging, your employment will be automatically transferred across to UHBW. Should your employment begin after our two Trusts merge, you will be employed directly by UHBW and therefore UHBW terms and conditions of service will apply
Our job adverts may close as soon as sufficient applications have been received. Considering this, if you are interested in this role, please do apply as soon as you can.
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Job overview
This is a Key Co-ordinator Assistant role, providing administrative support to the NMSK outpatient inhouse support team in liaison with the centralised outpatient team.
The post holder will assist with clinic template amendments, booking and cancelling appointment in accordance with Government Access Targets and the Trust’s Patient Access Policy. You will be contacting and responding to queries from patients and colleagues in a professional, courteous and timely manner. Generally providing clerical support for the team as required.
Playing a central role within the service and will be required to liaise with all staff in the department, including Consultants, medical staff, junior doctors, nursing staff, administrative staff and colleagues from other departments including medical records and radiology as well as external providers.
This post is currently a 12 month fixed term position – This must include Monday and Friday.
Main duties of the job
- To monitor emails and action subsequent clinic cancellation in a timely manner in line with SOPs as required by support manager/Team Lead.
- Assist Manager/Team lead in the identifying of potential capacity issues and to ensure utilisation of clinics, reporting as necessary; to assist in the day to day running of the outpatient support team activities within the requests of the support manager.
- To assist in providing a booking service using the hospital computer system Careflow to book, cancel and re-arrange outpatient appointments and use other modules as required in accordance with the Access Policy and government targets.
- To assist Support Manager/Team Lead in ensuring maximum utilisation of capacity, filling cancellation slots as necessary in accordance with agreed booking rules/clinic protocols and dealing with clinic capacity issues.
- Liaise with Support Manager/Team lead regarding any changes of ASI slot issues to manage demand
- To assist Manager with any ad hoc clinics, clinic build requests or amendments liaising with IT.
- Supporting the fracture clinic coordinator with calls via the liberty system when asked and required, along with supporting with the internal mailbox.
- Actioning AHP access plan entries for Ortho-Geriatrics.
- To monitor and book patients appointments, cash up and outcome accordingly where required/requested.
Working for our organisation
North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognised centre of excellence in a range of services and major specialities. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Detailed job description and main responsibilities
The elective Orthopaedic service is provided by a team of 39 North Bristol Trust and University Hospitals Bristol NHS Foundation Trust Consultants, as part of a Bristol wide centralised orthopaedic service delivered at the AOC.
Person specification
Education/Training/Qualifications
- Educated to a GCSE level (including Maths and English)
Work Experience
- Experience of working in a multi-disciplinary and busy team environment.
- Experience of working under pressure.
- Experience of working to fixed protocols and procedures.
- Experience of talking to patients/service users or working in customer focused environment.
- Experience of working in the NHS or similar organisation.
Knowledge/Skills/Abilities
- Excellent verbal and written communication skills
- Understanding of patient confidentiality, data protection and freedom of information policies
- Knowledge of the Careflow patient administration system.
Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.
If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.
Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.
If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.
North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.
The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.
At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.
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