Customer Assistant – Food (Nights) – West Wickham

Overview

Work Pattern: Monday 18:00-22:00; Friday 18:00-22:00; Saturday 18:00-22:00

Join M&S as a Customer Assistant in our Food section, where you’ll become at the frontline of the UK’s fastest growing retailer. We’re not just looking for someone to fill shelves – we need down-to-earth colleagues who thrive under pressure, deliver five-star service at pace, and embrace the transformation we’re driving.

Responsibilities

• Be a resilient and committed brand ambassador ready to raise the bar by recommending and selling our newest food products to customers.
• Provide remarkable service to ensure customers feel valued every time they shop with us.
• Thrive in a high pressure environment, staying sharp, fast, and focused when the store is busiest.
• Serve, sell, fill, and help drive growth in sales.
• Utilise digital tools such as Sparks and in-store devices to enhance the customer experience.
• Contribute to a positive, high-energy environment as a team player who supports others in delivering a seamless customer experience.
• Be flexible to work across various areas of the store and adapt to changing retail demands.
• Roll up your sleeves in a frontline role with opportunities for progression.

Qualifications and Expectations

• Passionate about knowledge of M&S Food products and ready to engage with customers.
• Digitally confident and comfortable using store systems and devices to assist customers.
• Strong team player mindset and ability to contribute to a high-energy environment.
• Flexible availability across various shifts and areas of the store.

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