Customer Service Assistant – Suffolk

Job Summary

As a Customer Service Assistant you will deliver an excellent customer experience across our entertainment venues, managing reception bookings, answering enquiries, identifying sales opportunities, hosting events, ensuring cleanliness, and preparing food and drinks. Your work will span the Laser Arena, Escape Room, karaoke rooms and bar.

Responsibilities

• Manage reception bookings and handle day‑to‑day customer enquiries.
• Identify and promote sales opportunities to increase revenue.
• Host events and maintain high “fun” standards throughout the venue.
• Maintain cleanliness and food/drink preparation standards.
• Support laser arena, escape room, karaoke and bar operations as needed.
• Work flexible hours, including evenings and weekends.

Qualifications

• Determined, enthusiastic, and able to thrive in a fast‑paced environment.
• Excellent customer service and communication skills.
• “Nothing is too much trouble” attitude and proactive approach.
• Fully flexible, including evenings and weekends.
• Approachable, helpful, organised, strong attention to detail, and a solid team player.

About the Company

Tenpin Ltd is part of Ten Entertainment Group Plc, one of the UK’s largest bowling operators with 40 entertainment centres across the country.

Benefits

• Tenpin Treats – retailer discounts.
• Free bowling for family and friends.
• Free food when working 6+ hours.
• Enhanced maternity, paternity and adoption leave.
• Medicash.
• Employee Assistance Programme and free counselling.
• Life assurance (2x annual salary).
• Long Service Awards.
• Recommend a Friend Scheme.
• On the Spot Rewards.

Career Development

Tenpin values employees and offers opportunities for advancement. Many managers started as team members, and we provide clear pathways to progress your career within our growing organisation.

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