Customer Service Advisor

Job Information

Full time, 37 hours per week.

This role sits within our Contact Centre team. Initial induction training takes place in Devizes for the first 4-6 weeks, after which hybrid working is available. Candidates need to live within a sensible commuting distance to Devizes.

Responsibilities

• Act as the first point of contact for our 90,000 customers, serving as the voice of Aster.
• Provide telephone support in an empathetic and professional manner.
• Resolve customer queries and find practical solutions.
• Book appointments and support customers with self‑service options.
• Take ownership of customer cases from start to finish.
• Deliver a positive experience, even in challenging situations.
• Use judgement, empathy, and problem‑solving skills to make things happen.
• Listen, understand, and provide support to customers experiencing difficult circumstances.

Skills and Qualifications

• Experience in a customer service environment, confident handling customer enquiries.
• Confident communicator and great listener.
• Calm under pressure and resilient.
• Empathetic and customer‑focused.
• Comfortable managing a high volume of customer interactions.
• Skilled at multitasking across multiple systems.
• Confident in using IT systems, including Microsoft Office applications.
• Motivated to take ownership and find solutions.
• Someone who performs well in a hybrid environment.

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