Customer Service Advisor

Customer Service Advisor

We are partnering with one of the South West’s largest housing associations to recruit full‑time (37 hours) and part‑time (25 hours) Customer Service Advisors. The position will start in due course, with several positions available due to expansion.

Salary is £24,811 per annum plus employee benefits, with hybrid home‑working available after induction.

Responsibilities

• Act as the voice of the organisation, taking incoming enquiries to the contact centre.
• Resolve customer enquiries efficiently, identifying practical and effective solutions.
• Schedule appointments and support customers in accessing and using self‑service options.
• Take ownership of customer cases, managing them through to successful resolution.
• Deliver a positive and professional customer experience, including in challenging or complex situations.
• Use sound judgement, empathy, and strong problem‑solving skills to achieve positive outcomes for customers.
• Build rapport with customers and communicate clearly across a range of channels.
• Work proactively to identify customer needs and provide appropriate support and guidance.

Qualifications

• Demonstrable experience in a customer‑facing role.
• Reasonable level of IT skills, including proficiency in Microsoft Office suite and CRM databases.
• Recent experience required to apply for this role.

Benefits

• Hybrid working.
• Generous pension contributions.
• BUPA Cash Plan.

Working Hours

08:30 – 17:00 (Full‑time). Part‑time schedule available.

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