Customer Service Adviser

Working hours: 35 hours per week, Monday to Friday

Duration: 12 Month Fixed Term Contract

Location: Gloucester

Job Ref: 204989

About The Role

Ecclesiastical Insurance, part of Benefact Group, is looking for a Customer Services Adviser to join our Gloucester office. As a Customer Services Adviser, you’ll contribute to defined service delivery by acting as part of a processing and administration team.

What you’ll be doing

• Organise and manage your own day‑to‑day tasks with guidance, ensuring work is completed on time and to agreed standards.
• Enter information accurately and efficiently, checking your work and correcting any mistakes with support where needed.
• Spot any issues or unexpected information and know when and how to raise these with a supervisor.
• Learn from feedback and audit results, taking agreed actions to improve your performance and contribute to the team’s success.
• Follow company policies and regulatory requirements and raise any concerns or potential risks in line with team guidelines.

What you’ll need to have

• The ability to plan, prioritise and manage your own work to deliver agreed objectives and meet targets.
• Understand, manage, and use information with accuracy.
• Competent IT and data skills, including Microsoft suite.
• Effective and appropriate communication skills.
• Commitment to deliver exceptional service as part of an individual and effective team member.

What makes you stand out

• Previous industry knowledge or experience would be an advantage.
• Cert CII or commitment to achieve within an agreed timescale.

What we offer

• A competitive salary (details to be discussed).
• Hybrid working.
• Group Personal Pension – up to 12% employer contribution.
• Generous annual bonus scheme: on‑target bonus between 6% and 24%.
• 25 days annual leave plus bank holidays, plus a holiday buy‑and‑sell scheme.
• An array of health and wellbeing benefits, including private healthcare, income protection and life assurance.
• £200 annual personal grant to a charity of your choice.
• Encouraged to take at least one volunteering day per year.
• Employee Assistance Programme.
• Full study support to gain professional qualifications.
• Access to virtual GP.
• Enhanced maternity and paternity pay.

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