Role Summary
Senior Business Support Assistant within NHSGGC Specialist Children’s Services, based at the Templeton Business Centre, will provide comprehensive administrative and supervisory support to multi‑disciplinary teams, ensuring smooth and efficient service delivery. The role is not patient‑facing and offers an opportunity to develop leadership and organisational skills within one of the UK’s largest NHS Boards.
Location & Working Pattern
- Templeton Business Centre
- Monday to Friday, 09:00 to 17:00
Key Responsibilities
- Provide comprehensive secretarial and administrative support to a multi‑disciplinary team.
- Supervise and coordinate day‑to‑day activities of business support staff, ensuring effective service delivery.
- Manage appointments, patient enquiries and referral processes using electronic systems.
- Prepare reports, presentations, correspondence and statistical returns with a high level of accuracy.
- Support financial processes including budget monitoring, procurement and compliance with procedures.
- Organise and support meetings, including agendas, minutes and follow‑up actions.
- Maintain accurate records, administrative systems and contribute to service improvements.
Qualifications & Experience
- HNC in Secretarial Studies or Business Administration, SVQ Level 3 in Administration or equivalent experience.
- Proven experience in a busy administrative or secretarial role with strong knowledge of office systems.
- Advanced keyboard and typing skills including audio typing with high accuracy.
- Experience using a range of IT systems such as Microsoft Office and electronic patient management systems.
- Excellent communication skills with the ability to engage confidently with staff, patients and external partners.
- Strong organisational skills with the ability to manage competing priorities and work independently.
- Demonstrable experience of supervising or supporting staff and a commitment to continuous development.
Benefits
- A minimum of 27 days annual leave, increasing with length of service, plus public holidays.
- Membership of the NHS Pension Scheme, including life insurance benefits.
- Salary Sacrifice Car Benefit Scheme.
- Development opportunities including study bursaries, e‑learning and classroom‑based courses.
- Enhanced pay for working public holidays.
- NHS discounts on a wide range of goods and services.
- Confidential employee support and assistance, including counselling and psychological therapies.
Equality and Inclusion
NHS Greater Glasgow and Clyde encourages applications from all sections of the community and is proud of the diverse workforce it employs. The organisation is committed to promoting equality, diversity and inclusion, and recognises the Armed Forces Covenant, welcoming applicants from the Armed Forces community. NHSGGC is a Forces Friendly Employer and actively supports flexible working arrangements where possible.
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