Overview
Chapter House is a 24‑hour supported housing project based in West Bromwich. The scheme provides temporary accommodation for single homeless people with support needs, including ex‑offenders, for stays up to one year.
Responsibilities
- Ensure the health and well‑being of clients by managing health & safety, fire safety, and safeguarding issues.
- Assess and manage risk effectively, including risk of harm and risk of re‑offending.
- Work in partnership with the county council’s preferred support provider.
- Assist each client in identifying their support needs and empower them to acquire the skills to achieve their objectives, as set out in the support plan reviewed monthly.
- Respond calmly to crises and provide practical support that meets clients’ needs.
Qualifications & Experience
- Full‑time support worker with previous experience in a supported housing or community setting.
- Knowledge of the criminal justice system and services for homeless and ex‑offenders.
- Excellent communication skills when working with vulnerable people.
- Strong team player able to work well under pressure.
- At least 1 year of experience supporting vulnerable people.
- Understanding of housing benefits and the supported housing sector.
- Ability to provide advice, guidance, and practical support in challenging situations.
- DBS check required upon successful application.
Benefits
- Trust‑based flexible working and supportive, friendly teams.
- 20 days annual holiday entitlement, increasing to 22 days.
- Opportunity to buy or sell annual leave.
- A defined contribution pension scheme – GSA matches up to 6 % contributions.
- 24/7 online GP appointments, second medical opinions, health checks, mental health support, and a 24/7 medical helpline.
- Wellbeing app, nutrition advice, fitness plans, legal, and financial support services.
- Access to a Blue‑Light discount card membership.
- Confidential Employee Assistance Programme (EAP).
- Cycle to work scheme.
- Eligible for occupational sick pay.
Equal Opportunity Statement
All individuals who apply to work at GreenSquareAccord are considered on their merits in line with our Diversity and Inclusion strategy and policy. GreenSquareAccord is a Disability Confident Employer and we actively encourage applications from individuals with disabilities and try to provide access, adjustments, equipment or other practical support where required. All applicants with a disability who meet the essential eligibility criteria for the role, as detailed in the job description, are guaranteed an interview. If you need any assistance, adjustments or adaptations throughout our selection processes please let us know.
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