Counter Trade Sales Assistant

We are looking for a friendly, proactive Customer Support & Sales Assistant to join our client based in Welham Green, Hertfordshire. This is a hands‑on role combining customer service, sales support, and practical duties involving trailers, roof racks, and cycle carriers. The successful candidate will assist customers in person, by phone, and via email while helping with trailer hire, servicing, collections, and product fitting.

Key Responsibilities

• Respond to customer enquiries professionally and efficiently.
• Provide product information and technical guidance on trailers, roof racks, cycle carriers, and related accessories.
• Support sales and after‑sales service activities.
• Assist with trailer hire, servicing handovers, and collections.
• Fit roof racks and cycle carriers when required.
• Work closely with colleagues to resolve customer queries and deliver excellent service.

Requirements

• Previous experience in customer support, sales, or the motor trade.
• Strong communication and problem‑solving skills.
• Experience using CRM systems and general IT proficiency.
• Ability to work independently and as part of a team.
• Willingness to undertake manual handling, including moving trailers and heavier automotive accessories.
• Full right to work in the UK.

Benefits

• Company pension
• Employee discount
• Free on‑site parking

This is an excellent opportunity for someone who enjoys working with customers, has an interest in the automotive sector, and is looking for a varied, customer‑focused role.

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