Overview
The EMEA ISV Customer Solutions Managers team drives modernization acceleration and cloud‑native transformation for AWS’s most strategic ISV customers across EMEA. We operate at the intersection of technology depth and business impact, delivering outcomes that reshape how software companies build, monetize, and scale.
Responsibilities
You will guide the largest and most complex AWS customers along a multi‑year journey to the cloud, ensuring that all AWS teams work together effectively to deliver outcomes. You will serve as a critical partner to customers, leveraging your delivery experience with large‑scale transformations to help navigate operational, educational, and governance aspects of a successful AWS cloud journey. Your role includes interfacing with AWS customers and leadership, driving collaboration among core account groups, translating strategic initiatives into executable actions, and managing education plans, roadmaps, executive briefings, and go‑live events.
Required Technical Skills
- Proven experience architecting and building agentic AI systems, including multi‑agent orchestration, RAG pipelines, and prompt engineering with delivery of working prototypes and customer‑facing demos.
- Proficiency using AI‑powered coding assistants to accelerate solution development, write production‑grade code, and build technical artifacts that earn customer trust.
- Software Product Management mindset with direct experience delivering or consulting on SaaS products—understanding multi‑tenant architecture, outcome‑based pricing models, and product lifecycle to credibly co‑design customer roadmaps from ideation through production‑scale monetization.
- Education: B.Sc. in Computer Science or Information Systems required; MBA strongly preferred.
Basic Qualifications
- Bachelor’s degree in science, technology, engineering, math or business or equivalent.
- Experience leading large‑scale technical or engineering programs with a proven record of thought leadership, business case development, realizing customer benefits, and successful program completion.
- Experience in customer‑facing work engaging with customer executives, technologists or partners to solve business problems with advanced technologies.
- Experience in enterprise‑scale infrastructure or development‑based cloud programs/projects in a related industry.
- Experience leading complex, large‑scale AI/GenAI/Agentic business transformation.
- Experience in a senior customer‑facing role.
- Excellent written and verbal communication skills, including a demonstrated ability to effectively deliver information to the C‑suite/VP level.
- Strong organizational and troubleshooting skills with attention to detail.
Preferred Qualifications
- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services including migrations and modernisation projects or similar.
- Direct experience implementing AWS/cloud services.
- Robust understanding of key technology and market trends.
- Deep knowledge of software development/engineering life‑cycle from conception to delivery.
- PMP and/or SCRUM/Agile, SAFe certified.
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Company: AWS EMEA SARL (UK Branch)
Job ID: A10431817
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