Please note, this is not a sponsored role and the practice is unable to provide visa sponsorship. Applicants must already have the legal right to work and reside in the UK.
Healthcare Assistant (HCA) at Clayton Brook Surgery, working 24 hours per week (ideally Monday, Wednesday & Friday). In addition to this, the successful candidate will also provide 13.5 hours per week supporting our medical coordinator (Med Co) work, bringing the role to a full‑time position.
The successful candidate will occasionally be required to work at our partner practice, Moss Side Medical Centre in Leyland, and therefore mobility and flexibility across sites is essential.
The successful candidate will play a key role in supporting our clinical team to deliver high‑quality, patient‑centred care. You will assist with health checks, phlebotomy, ECGs, long‑term condition monitoring, vaccination support, and health promotion activities.
Experience working within General Practice is essential, and confidence using EMIS Web would be an advantage. This role offers the opportunity to contribute directly to improving patient outcomes, supporting our QOF and Long‑Term Conditions (LTC) LES targets, and making a real difference within the local community.
We offer a supportive and welcoming environment, with opportunities for ongoing training and professional development.
Main duties of the job
— Undertaking routine observations such as blood pressure, pulse, temperature, height, weight and BMI;
— Performing phlebotomy and ECGs; conducting urinalysis; and assisting in long‑term condition (LTC) reviews including frailty, respiratory, cardiovascular, diabetes and hypertension;
— Recording QOF indicators such as smoking status, alcohol intake, BMI and blood pressure; assisting with flu and B12 injections; carrying out NHS Health Checks, frailty assessments and lifestyle screening;
— Providing basic wound care (if trained), delivering health promotion advice and encouraging patients to engage in self‑care and prevention;
— Ensuring accurate clinical coding in EMIS Web; maintaining infection control and CQC standards; supporting QOF/LES achievement through accurate documentation; and embracing teamwork, flexibility and continuous learning through meetings, audits and mandatory training.
Job responsibilities
- Health Checks
- ECG recording
- Blood pressure monitoring
- Supporting patients with Long Term Conditions
- Weight management
- Pre‑diabetic checks
- Processing and management of laboratory samples requested by GPs/Nurses
- Vaccine/Cold chain storage, monitoring and recording
- Surgical equipment and vaccine re‑stocking and stock rotation
- Ordering of clinical stock and re‑stocking consulting rooms
- Preparing and maintaining environments and equipment before, during and after patient care interventions including assisting GPs during the performance of minor operations
- Assisting in the assessment and surveillance of patients’ health and well‑being
- Assisting with the collection and collation of data on needs related to health and well‑being
- Administering influenza, shingles, pneumococcal, RSV and B12 injection under the supervision of the Practice Nurse in accordance with practice protocol and patient specific directive
- Covering holidays and sickness at short notice and being as flexible as possible
- Participating in audits where appropriate
Confidentiality
In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties the post‑holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post‑holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include: using personal security systems within the workplace according to Practice guidelines; identifying the risks involved in work activities and undertaking such activities in a way that manages those risks; making effective use of training to update knowledge and skills; using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards; and reporting potential risks identified.
Equality and Diversity
The post‑holder will support the equality, diversity and rights of patients, carers and colleagues, to include: acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation; respecting privacy, dignity, needs and beliefs of patients, carers and colleagues; behaving in a manner which is welcoming to and of the individual, is non‑judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development
The post‑holder will participate in any training programme implemented by the Practice as part of this employment, including: an annual individual performance review; taking responsibility for maintaining a record of own personal and/or professional development; taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
Quality
The post‑holder will strive to maintain quality within the Practice, and will: alert other team members to issues of quality and risk; assess own performance and take accountability for own actions, either directly or under supervision; contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance; work effectively with individuals in other agencies to meet patients needs; and manage own time, workload and resources efficiently.
Communication
The post‑holder should recognise the importance of effective communication within the team and will strive to: communicate effectively with other team members; communicate effectively with patients and carers; recognise peoples’ needs for alternative methods of communication and respond accordingly.
Contribution to the Implementation of Services
The post‑holder will: apply Practice policies, standards and guidance; discuss with other members of the team how the policies, standards and guidelines will affect own work; and participate in audits where appropriate.
Qualifications
- Experience working within General Practice
- Use of EMIS Web
- Good understanding of quality and performance frameworks such as QOF, Long‑Term Conditions (LTC) LES, and other locally commissioned Enhanced Services.
- GCSE grade A to C in English and Maths
- Level 2 Diploma in Health and Social Care (or equivalent)
- Care Certificate: Skills for Care, Skills for Health and Health Education England
- Demonstrable competency in Chronic Disease Reviews
- Qualified in Phlebotomy
- Qualified to administer flu, B12, RSV, shingles and other vaccinations.
Experience
- Ability to provide quality care
- Good interpersonal and communication skills
- Good organisational skills
- Good team‑working skills
- Effective time management skills
- Ability to work independently following verbal or written instructions
- Adaptable to change
- Well‑motivated and flexible to adapt to the Practice’s developmental needs
- Willing to work across 2 sites
- Interest in continuous quality improvement and training others
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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