Tenancy Support Officer – Council

Role: Tenancy Support Officer REF 1742083Contract Length: Until 25/12/26Location: Hybrid/Rugby – 4 days per week on siteIR35: InsidePay Rate to Intermediary: £18.85 per hour

Spinwell is recruiting for a Tenancy Support Officer for an excellent opportunity within the public sector.

RESPONSIBILITIES OF THE TENANCY SUPPORT OFFICER

• To provide intensive support to tenants who are already living in homes provided by the Council who have complex needs to ensure they have a support plan that meets their needs.
• To provide a tenancy support service that enables tenants with complex needs to sustain their tenancy and live independently.
• To contribute as a member of the wider team in creating a positive working environment.
• To work as part of a multi-agency team to ensure all efforts are made to support customers in fulfilling their individual support plans.
• To ensure that customer care is maintained to the agreed standards according to the Council’s purpose, aims and values.
• Contribute to the delivery of a comprehensive Housing Service in accordance with the Council’s policies and procedures.
• Work on own initiative under the general direction of the Housing Services Team Leader

SKILLS/EXPERIENCE OF THE TENANCY SUPPORT OFFICER

• Able to maintain confidentiality and compliance to Human Rights and Data Protection legislation.
• Ability to effectively communicate with residents, staff and other organisations, both verbally and in writing.
• Able to work independently and as part of a team, prioritising own workload and meeting deadlines.
• Be able to carry out day-to-day administrative tasks.
• Must be able to deal with pressurised situations in a controlled and effective manner.
• Must be able to make concise written reports in a timely and accurate manner.
• Demonstrate tact and sensitivity.
• Follow laid down policies and procedures.
• Deliver services in a manner consistent with the purpose, aims and values of the Council.
• Able to encourage Tenant Participation.
• Ability to work on own initiative and investigate issues and develop recommendations for action.
• Have an understanding of the current housing issues and the local and national political and social framework within which local authority housing services operate.
• Previous experience dealing with the public both face to face and by telephone with a varying customer base.
• Demonstrate flexibility, fairness, and equality in the delivery of the service.
• Working in a team and understanding the needs of teamwork.
• A commitment to equality of opportunity in employment and service delivery.
• Consider and respond positively to the views of others.
• Confident with financial issues.
• Basic statistical work
• A minimum of 2 years relevant experience in a customer focused environment.
• Full current driving licence
• A commitment to work within our CAN DO values
• Ability to carry out enforcement work and knowledge of tools available to enforce breaches of tenancy.
• Working towards full membership of the Chartered Institute of Housing or equivalent qualification.

We welcome all applications regardless of background, in line with our commitment to diversity, equality and inclusion.

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