Security Technician

Job Title

Lead Locksmith Technician

Reporting

Reports To: General Manager or Franchise Owner

Key Areas of Responsibility

The Security Technician position is an integral part of Flylock Minneapolis and is key to the growth of the company. All Security Technicians must have the ability to work well in a high-paced working environment. The individual must work well as part of the team and independently from the FlyLock owner. The position is a hands‑on technical position geared toward an individual who has a technical mindset. Ideal candidates will have locksmithing knowledge and demonstrate the ability to learn new technical methods and techniques.

Responsibilities

• Perform emergency work orders for commercial clients only
• Install, repair, and maintain commercial and residential hardware
• Experience with Safe and Card Access is a huge plus
• Install, repair, and maintain access‑control hardware
• Modify hardware for locks
• Create and maintain master key systems
• Residential & commercial lock re‑keying / perform pinning of locks
• Interpret a variety of instructions in written, diagram or schedule form
• Troubleshoot with a variety of variables in situations
• Clean, maintain, adjust, calibrate & service equipment used
• Read operating and maintenance instructions, and procedure manuals
• Write simple correspondence
• Effectively present information to customers & commercial clients
• Add, subtract, multiply, and divide in all units of measure
• Cut keys by code

Operations Support

• Receive verbal instructions from Management or Clients/Customers
• Perform small projects as directed by Management
• Complete and submit paperwork accurately and on time

Qualifications, Knowledge, and Skills

• Minimum of 2 years experience in technical hands‑on field experience in locksmithing, access control, door hardware, and other skilled trades
• Good relationship‑building skills with a diverse population
• Good verbal and communication skills
• Ability to manage multiple functions at the same time
• Good organizational skills
• Able to work with minimal supervision
• Capable of working effectively as part of a team
• Able to work safely on ladders
• Ability to drive in compliance with company vehicle policy
• Provide a high level of timely & accurate customer service
• Communicates effectively with the client to determine what services are needed
• Respond to general inquiries from customers/clients

Physical Requirements

• Fluently understand, speak, and write English
• Push, pull, and lift at least 50 lbs
• Kneel, crouch and stoop
• Reach above and below the shoulders
• Use hands and fingers to grasp, twist, and pull
• Climb a ladder and work above ground
• Withstand external weather conditions year‑round

Compensation

$28.00 – $32.00 per hour

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