Technical Support Coordinator

Requirements

• Due to nature of this role successful applicant must be able to obtain SC Level +NPPV checks process successfully
• Due to strict security clearance requirements, we can only consider applicants that have lived in the UK for 5 consecutive years or longer
• Competency with Microsoft Office Applications (Specifically Excel)
• Some experience with database usage
• Excellent customer service skills
• Full UK driver’s licence
• The ideal candidate would have some Technology based experience/knowledge (as we are viewing this role as an entry position with opportunities for development and career progression. Particularly advantageous would be familiarity with IT networks, Public Safety Radio and Telecommunications)

What the job involves

• As a Technical Support Coordinator, you will play a key role within the Operational team of the Managed Radio Services contract to our customer, the Metropolitan Police
• Supporting/delivering our mission critical logistics/Technical operational services you will be responsible for Accepting delivery of equipment at our Kennington Park facility in London, Issuing Equipment to Customers and engineers over the counter, delivering equipment to customers sites (this will involve driving a pool vehicle and Asset tracking/managing the stock in our secure stores)
• There will also be opportunity to participate in the testing of equipment at a simple functional level (Training will be supplied for this aspect of the role)
• Accepting delivery of consignments from suppliers and the checking contents
• Recording and documenting the movement of goods/equipment using a variety of common software tools (ServiceNow, Microsoft Office)
• Preparing/booking deliveries of customer technical kit
• Delivering to customer sites or where appropriate, booking deliveries via couriers
• Assisting the wider team as a driver

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