Overview
The following is considered minimum expectations in performance while working for Domino’s Pizza:
Responsibilities
- Answering the phone or assisting carryout customers in a polite and courteous manner while being helpful and knowledgeable of our menu.
- Being in perfect image according to standard
- Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra
- All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered
- No one is allowed to clear pizzas before it is ready to place in the oven
- Drivers must have $1 in coin change on every delivery
- Drivers must say “Let me get your change” on every order NO EXCEPTION
- No one is allowed to carry more than $20 while on the clock including personal money
- No one is allowed to have a pocket knife or any weapon while working
- Driver vehicles are to be neat and clean and in positive image while working
- Drivers are not to be routed early or checked in early from delivery
- Pizza makers must wash hands prior to making products
- Only proper procedure for products is allowed
- Every driver must have done Safe Delivery CBT
- Every order is to be repeated for accuracy and name and address confirmed
- Responsible for all results in assigned stores
- Insuring food, labor and service goals are within goal
- P&L review with direct supervisor Each Month
- Minimum 50 hour work week with 1 day off and 1 on call day
- Insuring all stores meet or exceed minimum TIPS and Domino’s Pizza Standards
- Insure all stores are staffed and training of all team members
- Repair and maintenance in all stores is maintained
- For insuring all new products or ideas are implemented seamlessly
- Insuring all stores run at a minimum 4 star level
- Self OER’s are performed 1st week of each period and that appropriate corrections are made
- Evaluations and raises are completed as needed and paperwork and D.O. notified
- Follow through of all assignments as well as insuring all reports and paperwork is turned in timely
- That all reports and paperwork at the store level is complete and accurate
- Knowing of all product and operational standards
- All safety and security procedures are followed and equipment is in working order
- Store Budgets Maintained
- All school lunches are prepared and delivered within standards needed by school
- Provide accurate and detailed accountability and insure paper trail exists
- All equipment is available and utilized correctly
- Inventory checks performed on each store each month
- Systems checklist and visit books utilized and in place and used
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