Job Title: Registration Support AssistantHours: 37Salary: HC05£25,989 – £28,142 per annumContract: Fixed TermContract end: 31/03/2027Closing date: 19/06/2026
Role
The Registration Support Assistant provides back‑office and administrative support to the registration and ceremonies teams and answers enquiries from customers face‑to‑face, by phone and by email. The role covers birth, death, marriage or civil partnership registration, ceremony arrangements and British citizenship processes. Working Mondays, Thursdays and Fridays, 08:55‑16:45, with half an hour lunch, the position is based at Hereford Register Office with occasional coverage of the Town Hall certificate office.
Responsibilities
- Assist with registration of births, deaths, marriages and civil partnerships.
- Organise and support ceremonies and related paperwork.
- Maintain accurate records in IT systems and manage data entry.
- Respond to customer enquiries and provide professional advice.
- Handle sensitive situations with tact and professionalism.
- Adhere to legislation, national standards and best practice.
Qualifications and Experience
- Proven customer‑facing experience, preferably within a registration or public service setting.
- Excellent written and verbal communication skills.
- Strong organisational and administrative capabilities.
- Attention to detail and a proactive, solution‑focused approach.
- Experience with IT systems for record management.
- Desirable: prior registration experience, though transferable skills are valued.
We Offer
- Competitive salary £25,989 – £28,142 per annum.
- Enrolment in the Local Government Pension Scheme (LGPS).
- Clear career progression pathways.
- 31 days annual leave pro‑rata plus bank holidays, with optional purchase of 10 additional days.
- Flexible working options including job‑sharing, part‑time and agile arrangements.
- Employee Assistance Programme (24/7 support).
- Coverage of relevant professional membership fees.
- Access to a range of retail, leisure, holiday and health benefits.
Commitments
We are committed to diversity, inclusion and equal opportunities. Candidates who indicate a disability, are an armed forces veteran, or a Herefordshire care leaver will be interviewed. We uphold safeguarding and safeguarding checks for vulnerable persons.
How to Apply
Upload an up‑to‑date CV and complete the application form. For queries, contact Joy Gawler, Ceremonies Coordinator (joy.gawler@herefordshire.gov.uk). Include reference to the job description in your application.
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