Macmillan Information and Support Assistant

Assistant – Macmillan Cancer Information and Support Centre

Role: 20 hours, permanent position over 3 days covering Monday to Friday.

Based ‘front‑of‑house’ in the Centre to triage enquiries, provide personalised information and support about cancer services, and help people navigate the health and social care system.

Post holder will supervise and guide volunteers in the absence of the MCIM and advisor, demonstrate organisational and communication skills, act autonomously in managing emotive and complex situations and support the delivery of the National Cancer Strategy.

Responsibilities

• Assess and interpret the needs of individuals attending/contacting the service responding effectively to their needs providing a professional quality service
• Triage individuals face‑to‑face or by telephone/email and work autonomously to prioritise needs
• Deal with difficult and highly emotive situations in a sensitive manner
• Provide information and signposting to other supportive services and liaise with clinical staff to support patients and carers
• Provide a confidential listening service and empathic support to staff affected by cancer
• Provide a wide range of administrative and clerical support to the MCIM including data collection, stock taking, report writing, including annual report and operational policy
• Organise the day to running or service, organising meetings, bookings rooms, responding to email enquiries
• Education of health care professionals regarding the needs of cancer patients and the information and support available
• Educate cancer patients regarding ‘health and wellbeing’
• Work collaboratively with clinical/non‑clinical services internal and external to the organisation to provide a seamless service which is responsive to individual patient’s needs
• Participate in patient and public involvement activities to promote the service including awareness and promotional events outside of the centre
• Supervise and support volunteers within the team to provide a welcoming and responsive service to users, and support the manager in providing a high quality service

Contact for Informal Discussion

Julie Morrish, Lead Cancer Nurse

Phone: 0151 6785111 ext 7035 or email: Julie.morrish@nhs.net

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