Customer Service Advisor – Energy (Leicester)

We’re seeking a customer service representative who loves helping people simplify their energy experience and is ready to solve real problems in a fast‑paced environment.

What you’ll do

• Making energy easy. Cut through the jargon and help customers understand their bills, meters, and tariffs.
• Solving problems like a pro. Respond quickly to billing queries, meter issues, and complex energy situations.
• End‑to‑end service. Handle all customer interactions from start to finish, including complaints, to ensure first‑time resolution.
• Thinking on your feet. Use real‑time conversation to listen, understand, and deliver tailored solutions.
• Treat every customer with care. Show warmth, kindness, and go the extra mile.
• Making a difference. Support customers with difficult bills and promote greener energy choices.

Who we’re looking for

• Live for great customer service. Get a kick out of helping people and improving their day.
• Ask questions and embrace change. Thrive when learning new things and navigating a fast‑moving environment.
• Have each other’s backs. Work collaboratively without egos.
• Care about the planet. Share our passion for a greener future.
• Spot problems and fix them. Identify issues and create better solutions.
• Tackle tough calls head‑on. Remain calm and find solutions under pressure.
• Look out for those who need it most. Bring empathy and patience to vulnerable customers.

Benefits and perks

• EV salary sacrifice – drive electric and save.
• Cycle‑to‑work scheme.
• Share options – own a piece of the company.
• Fully stocked kitchen and snacks.
• Weekly family dinner catch‑ups.

Role details

Location: Central Leicester.

Salary: Starting from £26,300, with opportunities to up‑skill from year one.

Hours: Full time, Monday to Friday, 9 am to 5:30 pm.

Immediate starters required.

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