Customer Services Assistant

Role Overview

Customer Service Assistant for TransPennine Express (TPE) at Liverpool Lime Street Train Station.

Compensation & Hours

Pay Rate: £13.65 per hour.

Full Time: 40 hours per week. Rotational shifts from 5:30am to 9pm, including weekends. Applicants must be 18 years of age or older to perform certain tasks or work on certain shifts.

Key Responsibilities

• Operate platform trucks for train‑side deliveries (full training provided).
• Load and unload catering equipment and stock from TPE trains.
• Assemble orders and maintain stock control.
• Comply with Health & Safety and Food Hygiene regulations.

Qualifications

• Minimum age 18 years.
• Ability to work flexible shifts, including early mornings and weekends.
• Physical fitness to lift and transport equipment.

Benefits

• Discounted meals while on shifts.
• Employee discounts and Friends & Family Discount App.
• Award‑winning training, apprenticeships and development programs.
• Referral rewards of £400 for successful referrals.
• Holiday allowance: 28 days pro‑rata, inclusive of Bank Holidays.
• Reward & Recognition programs such as RG Stars and Extra Mile vouchers.
• Travel and Leisure Pass for TPE after probation.

Equal Opportunity

SSP is proud to be an equal‑opportunity employer committed to recruiting and retaining talented individuals from diverse backgrounds, skills, and perspectives.

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