Travel Contact Centre Team Manager
Salary up to £30,000 per annum
Permanent
Crawley
Hybrid
At Titan Travel, we’re passionate about creating unforgettable journeys and delivering outstanding experiences for our guests from the very first conversation. As we continue to grow, we’re looking for an inspiring Team Manager to lead our dedicated Travel Consultants within our contact centre.
This is an exciting opportunity to make a real impact, driving team performance while developing and coaching colleagues to reach their full potential. Through a balanced approach of support, challenge and recognition, you’ll create a high-performing, engaged team that consistently delivers exceptional service and sales results.
Working closely with fellow managers and key stakeholders, you’ll help shape operational priorities, allocate resources effectively, identify opportunities for improvement, and ensure every guest receives the outstanding service Titan Travel is known for. You’ll play a pivotal role in enhancing the guest journey while fostering a positive, energetic and customer-focused culture.
Titan Travel is a brand owned and operated by Saga Travel Group (UK) Limited, effectively making them sister brands. Saga acquired Titan Travel in 2009, and while they are now part of the same group, Titan Travel continues to operate as a separate, though integrated, entity within the Saga Travel business.
This role requires you to be working from our Crawley office a minimum of 3 days a week. We have designated office space for colleagues in our Travel business, allowing us to collaborate and share success as a function. This role will include 1 in 6 Saturdays on a rota basis.
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