Dispenser / Technician

Dispenser / Technician – Over Wyre Medical Centre, Lancashire Coastal GMS, semi-urban practice serving 11,500 patients.

Annual leave: 5.6 weeks per year plus bank holidays. Automatically enrolled into NHS Pension Scheme. Salary depends on experience.

Responsibilities

• Dispense acute and repeat prescriptions following practice SOPs.
• Update patient medication records on doctor’s instructions.
• Handle patient interactions at the front desk, hand out medication, respond to queries.
• Prepare weekly medication for Nomad packaging and check Nomad packs.
• Maintain cleanliness and tidiness of dispensary area.
• Record transfer of controlled medication stock via the online CD register.
• Meet requirements of the Dispensary Services Quality Scheme.
• Collect prescription charges in accordance with protocol.
• Maintain stock levels, liaise with dispensary manager for reordering.
• Receive and store supplies, maintaining cold chain where necessary.
• Safely dispose of returned or expired medicines.
• Prepare prescriptions for submission to the NHSBA for monthly payment.
• Use Docman to check patient discharge summaries and clinic letters when required.
• Communicate effectively with the dispensary team, wider practice team, and patients.

Qualifications

• Minimum NVQ Level 2 in pharmacy services (or equivalent).

Experience

• Experience working with the general public.
• Experience within general practice.
• Experience in a dispensary or pharmacy.

Skills and behaviours

• Excellent communication skills (written and oral).
• Clear, polite telephone manner.
• Time management and ability to work to deadlines.
• Interpersonal skills.
• Self‑motivated, flexible and initiative‑driven.
• Confidentiality and privacy awareness.
• Knowledge of Emis Web Clinical System.

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