Guest Experience Porter – The Imperial Hotel (New Opening) – Bloomsbury, London
Role: Guest Experience Porter at The Imperial – New Opening Hotel Imperial London Hotels is a family run company with a 187-year legacy, dedicated to putting authentic London experiences within everyone’s reach. This summer, we open the doors to our fully re-imagined hotel, The Imperial – a new lifestyle offering within our portfolio. With 357 bedrooms, multiple dining venues, a workout studio, and destination rooftop bar, this will be a new beacon, bang in the heart of Bloomsbury, London. We’re looking for a warm, proactive and guest obsessed Guest Experience Porter to elevate every moment of a guest’s stay. Escort guests to their rooms and give a quick, confident introduction to hotel facilities Offer helpful local knowledge – from transport options to neighbourhood highlights Assist with taxis, ride share services, transport arrangements and group movements Coordinate with Reception, Concierge and Housekeeping for seamless service flow Experienced in guest facing or hospitality roles with strong communication skills Able to communicate clearly in English to CEFR B2 level Preferably has: hotel porter/concierge experience, local area knowledge and familiarity with lifestyle or premium properties 28 days holiday, rising to 33 with length of service (including bank holidays)~ Access to ILH Training Academy programmes, apprenticeships and supported study~ Holiday Purchase Scheme~ Complimentary uniform dry cleaning, plus discounted personal dry cleaning~ Interest free Season Ticket Loan~ Workplace Pension~ Team Member flat rate and 50% friends and family hotel discount~50% discount across ILH F&B outlets~ Discounted drinks at Blooms Caf~ Employee funded Health Cash Plan~ Local Bloomsbury discounts~ Shopping discounts with selected retailers~ Salary sacrifice schemes including nursery care, cycle to work, and technology~ Access to mental health first aiders, wellbeing support and the Employee Assistance Programme
If you thrive on helping people, love making a great first impression and enjoy being at the centre of the guest journey, we’d be delighted to hear from you!…