Operations Support Coordinator

Job Description The successful candidate will act as a central point of contact for facilities operations, supporting both Planned Preventative Maintenance (PPM) programmes and reactive works. You will play a key role in maintaining accurate systems, ensuring compliance with contractual and regulatory requirements, and contributing to effective issue resolution to minimise operational risk and maintain service performance. Key Responsibilities Take ownership of reactive work orders from initiation through to completion, ensuring timely resolution. Monitor alarm management systems and operational alerts, assessing priority and coordinating responses. Raise, allocate, track, and close work orders within agreed service levels and response times. Coordinate engineers and suppliers, ensuring work is assigned to the most suitable resource. Plan, schedule, and administer Planned Preventative Maintenance (PPM) programmes and track completion. Maintain accurate CAFM/Maximo system records, including job details, updates, and compliance information. Act as a central point of contact for operational enquiries, providing clear and professional communication to stakeholders. Generate and maintain operational and compliance reports, monitoring KPIs, SLAs, and highlighting risks and trends. Professional and Personal Competencies/Qualifications Administrative experience within a fast-paced operational environment. Experience managing work orders, service requests, or facilities administration. Strong Microsoft Office skills, particularly Excel, Word, and Outlook. Experience using CAFM, Maximo, or similar management systems. Proven ability to coordinate multiple stakeholders and priorities simultaneously. Excellent organisational and time management skills. Strong attention to detail and accuracy. Excellent verbal and written communication skills with a customer-focused approach. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work….