**Job Identification:** 211656
**Job Category:** Guest Services, Operations, and Front Office
**Job Schedule:** Full time
**Salary** u00a313.58 an hour
**Exceptional Hospitality Starts with You**
**A WORLD OF REWARDS**
**Smart uniform provided** **Free and healthy** **meals** when on duty **Grow your Career!** **Personal Development** programmes designed to support you at every step of your career **A chance to make a difference** through our Corporate Responsibility programmes u2013 Find out what and how we are doing ( https://cr.hilton.com ) **Team Member Travel Program:** discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets) **Team Member Referral Program** **High street discounts:** with Perks at Work **Holiday:** 28 daysincluding bank holidays (increasing yearly to up to 33 days) **Discounted dental and health cover** **Free Parking** **Staff accommodation available** **Guest Experience Day** as part of your induction **Modern and inclusive** Team Memberu2019s areas **Free LW Health Club Membership & Golf**
Here’s what you’ll do during a typical day:
**Supervise front office team:** Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery **Lead day-to-day team operations:** Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback **Lead guest issue resolution:** Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues **Manage lobby flow:** Monitor guest traffic in the lobby and adjust team coverage in real time to maintain service efficiency **Manage special projects:** Lead department initiatives or ad-hoc assignments
**What It Takes to Make the Stay**
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of **Hospitality** . Acting with **Integrity** and always doing the right thing. Inspiring others through **Leadership** . A belief that **Teamwork** drives the best outcomes. A sense of **Ownership** and accountability. And a focus on the **Now** , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
**Join an Award-Winning Workplace Culture**
At Hilton, we donu2019t just deliver exceptional experiences for our guestsu2014we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, weu2019ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the Worldu2019s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands (https://www.hilton.com/en/brands/) , and a company-wide commitment to providing the best stay for every guest, weu2019re setting new standards for the future of travel.
Whether youu2019re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the careeru2014and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog (https://jobs.hilton.com/blogs) to see why weu2019re more than a great place to stayu2014weu2019re a great place to work….