Senior Property Manager

Role Purpose

The Senior Property Manager is responsible for delivering a high‑quality, relationship‑focused property management service from the moment a tenant moves in until they serve notice to vacate. This role is central to maintaining strong landlord relationships, managing mid‑tenancy issues, and ensuring the smooth onboarding of new‑build properties.

Senior Property Managers act as the main point of contact for landlords, providing clarity, reassurance, and professional oversight throughout the tenancy lifecycle.

Key Responsibilities

1. Mid‑Tenancy Management

• Handle all mid‑tenancy maintenance and repairs, ensuring issues are resolved promptly and communicated clearly.
• Manage tenant queries, complaints, and ongoing tenancy concerns.
• Liaise with contractors, approve works (within agreed authority), and ensure invoices are processed correctly.
• Conduct rent reviews and advise landlords on rent increases, renewals, or continuation on the APT.

2. Landlord Relationship Management

• Act as the primary point of contact for landlords within your portfolio.
• Provide clear, proactive communication on maintenance, expenditure, tenancy status, and property performance.
• Build strong, trusted relationships with clients, ensuring they feel supported and informed.

3. New‑Build Onboarding

• Lead the onboarding of new‑build completions within your portfolio, including:
• Arranging snagging
• Coordinating furniture pack installations
• Organising blinds installation
• Managing key release from developers
• Registering warranties
• Liaising with developers to resolve snags
• Ensure all onboarding information is communicated to front‑end lettings so properties can be marketed promptly.

4. Operational Responsibilities

• Ensure all mid‑tenancy fees, charges, and contractor invoices are added accurately.
• Inform the lettings team when a property needs remarketing.
• Book checkouts for Property Managers when tenants serve notice.
• Support the smooth handover of responsibilities to the Property Manager once a tenant gives notice to vacate.

Skills & Experience Required

• Strong understanding of mid‑tenancy property management and maintenance processes.
• Excellent communication skills, with the ability to manage landlord expectations professionally.
• Confident decision‑maker with good judgement around maintenance and expenditure.
• Experience liaising with contractors and managing works.
• Ability to manage multiple tasks, prioritise effectively, and stay organised.
• Experience onboarding new‑build properties is advantageous but not essential.

Personal Attributes

• Professional, calm, and solutions‑focused.
• Strong relationship‑builder with a client‑first mindset.
• Detail‑oriented, especially when handling maintenance, invoices, and tenancy changes.
• Confident in managing challenging conversations with tenants or landlords.
• Proactive, organised, and able to work independently within a wider team structure.

Success Measures

• High landlord satisfaction and strong client retention.
• Efficient handling of mid‑tenancy issues and maintenance.
• Smooth onboarding of new‑build properties with minimal snag delays.
• Accurate processing of charges, invoices, and tenancy updates.
• Clear communication with lettings, PMs, and internal teams to ensure seamless handovers.

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