Field Operations Supervisor

Purpose:

To provide a resource to Field Operations with oversight of the MNX Service Partners ensuring optimum operational, compliance and fiscal results.

• Service Partner refers to an airline, ground vendor or wholesaler who supplies services to MNX.

Essential Job Responsibilities:

• Onboarding of new Service Partners and facilitating negotiation of rates including routine rate reviews.
• Review and update Ground agent QC Codes on a daily basis for accuracy and make necessary corrections with supervisor approval
• Ensure Service Partners in assigned region are aware of MNX service standards and comply with providing feedback when standards are not met.
• Review and work with Operations and Profit Assurance on Vendor ELID issues.
• Create strong relationships with our service partners via consistent communication.
• Assist Regional Directors with preparing monthly vendor reports and distribute to ground agents .
• Work with the FOPS team, Vendor Management, and Accounting to resolve Ground Vendor payable issues.
• Participate in service reviews to verify that performance is of acceptable quality and that MNX’s expectations are being met. Quality control is about adherence to requirements.
• Setting up and maintain NetAgent and MxPartner access/logins Liaison between Field Operations and Vendor Management on the onboarding of new vendors by Validating insurance of vendors/drivers as well as obtaining necessary documentation needed.
• Coordinate mass communication to vendors (New customer, new services (non-compliance messaging)

Requirements:

• 2+ year experience in transportation, quality control and compliance.
• Experience in related field (Extensive internal financial, vendor management and consulting experience)
• Proven ability to develop effective relationships and to work at all levels of the company including senior and executive management.
• Experience working effectively across divisional lines in a complex, multi-site organization.
• Excellent leadership, communication (written and oral), presentation and interpersonal skills.
• Results oriented and possess excellent analytical, facilitation and strategic planning skills.
• Strong organization and time management skills.

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