Role Purpose
The Property Manager is responsible for all end‑of‑tenancy and pre‑tenancy operational activity, ensuring properties are prepared to a high standard for new tenants and that vacating tenancies are handled efficiently.
This is a field‑based, hands‑on role, focused on property condition, maintenance coordination, and ensuring a smooth transition between outgoing and incoming tenants. Property Managers play a crucial part in protecting landlord assets and ensuring properties are ready to re‑let quickly and compliantly.
Key Responsibilities
1. End‑of‑Tenancy Management
- Conduct end‑of‑tenancy checkouts, visiting properties to assess condition and identify required remedial works.
- Take end‑of‑tenancy meter readings and ensure accurate reporting.
- Arrange and oversee end‑of‑tenancy maintenance, cleaning, and repairs, ensuring landlords are kept informed.
- Process deposit returns, negotiate deductions, and ensure deposits for new tenancies are registered correctly (with support from Admin where required).
2. Pre‑Tenancy Preparation
- Progress New Applications to Move In
- Chase Referencing
- Ensure all Move in Compliance Documentation are ready
- Complete inventories and ensure they accurately reflect the property’s condition.
- Carry out pre‑tenancy meter readings.
- Arrange pre‑tenancy maintenance, cleaning, and any required works to ensure the property is ready for new tenants.
- Ensure all pre‑tenancy tasks are completed in line with agreed timelines to support smooth move‑ins.
3. Property Visits & On‑Site Responsibilities
- Visit vacant properties that are struggling to let, identifying condition issues or improvements needed.
- Physically attend properties to understand maintenance requirements and ensure standards are met.
- Support the operational flow between tenancies by being the “eyes on the ground” for the wider PM team.
4. Operational & Administrative Tasks
- Raise relevant landlord invoices relating to end‑of‑tenancy or pre‑tenancy works (moving to SPM oversight).
- Assist the Senior Property Manager with any required tasks linked to tenancy transitions.
- Ensure accurate documentation, reporting, and communication with landlords, tenants, and internal teams.
Skills & Experience Required
- Strong understanding of property condition, maintenance requirements, and tenancy transitions.
- Confident in conducting checkouts, inventories, and property assessments.
- Excellent organisational skills with the ability to manage multiple properties and deadlines.
- Good communication skills, especially when explaining works, deductions, or property condition to landlords and tenants.
- Ability to work independently, often on the road, with strong time‑management skills.
- A full driving licence and access to a vehicle (essential due to the mobile nature of the role).
Personal Attributes
- Practical, hands‑on, and detail‑focused.
- Confident assessing property condition and identifying required works.
- Calm and professional when dealing with tenants at the end of their tenancy.
- Proactive, reliable, and able to work autonomously.
- Strong problem‑solver with a focus on getting properties re‑let quickly and to a high standard.
Success Measures
- Accurate and timely completion of checkouts, inventories, and tenancy transition tasks.
- Properties prepared to a high standard and ready for new tenants on schedule.
- Efficient turnaround of end‑of‑tenancy works, reducing void periods.
- Clear communication with Senior PMs, landlords, and lettings teams.
- Smooth handovers between tenancies with minimal delays or issues.
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