Job Title
Strategic Partnerships / Customer Success Manager
Salary
Not Disclosed
Company Description
Paddington Robotics Limited is a London-based robotics startup founded by a Magic Pony co‑founder, building AI robots for unpredictable retail environments. Backed by an elite team from Amazon, InstaDeep, and world‑class universities, they are bridging the gap between research and real‑world deployment in the UK’s largest FTSE 100 retail stores.
Location
London, UK
Job Description
As the first commercial hire in the Customer Success team, you will lead high‑stakes relationships with FTSE 100 companies. You’ll manage end‑to‑end robot deployments, optimize operational metrics, and work directly with the founders to scale. This is a high‑impact, hands‑on role requiring field presence and strategic problem‑solving to revolutionize manual labor across the UK.
What You Will Do
- Lead the end‑to‑end delivery and operations of robots on customer sites, ensuring seamless integration and high satisfaction for key FTSE 100 accounts.
- Collaborate daily with the C‑suite on deployment metrics and operational status while proactively identifying and pursuing commercial growth opportunities within accounts.
- Bridge the gap between the field and HQ by translating customer insights into actionable product improvements with the engineering and product teams.
Why this role is remarkable
- Work under the mentorship of a Magic Pony (Twitter/X) co‑founder and a world‑class engineering team from Amazon, InstaDeep, and Cambridge.
- Deploy cutting‑edge AI robotics into the chaotic real world, moving beyond lab simulations to solve tangible challenges in major retail environments.
- Act as the foundational commercial hire for the Customer Success team, directly shaping the department’s operations, strategy, and processes from scratch.
The ideal candidate
- Proven track record of providing “white‑glove” service to customers, ideally from a background in consulting, venture capital, sales, or high‑growth startups.
- Self‑motivated problem solver comfortable building processes from scratch, including contracting, account strategy, project management, and high‑quality presentation design.
- Highly flexible and willing to travel within the UK, including supporting onsite operations during early hours to understand the messy reality of customer environments.
#J-18808-Ljbffr…