Senior IT Support Specialist — End-User & VIP Support

Sharp Brains is seeking an experienced IT Support professional based in Luton, England. The role focuses on providing comprehensive technical support for desktop and laptop systems, requiring over three years of relevant experience. Key responsibilities include managing device lifecycles, troubleshooting various issues, and ensuring compliance with IT standards.

Successful candidates will demonstrate proficiency in tools such as SCCM and ServiceNow, alongside a solid understanding of ITIL practices to enhance service delivery.

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