SME Engineering Systems

Role Overview

Engineering Systems SME – Permanent – Crawley, United Kingdom (Hybrid) – 40 hours per week (Full-time).

We have an exciting opportunity for you – Engineering Systems SME! Join a critical support environment where you can leverage your expertise in airline engineering systems and MRO platforms.

Responsibilities

• Support 24×7 operations of engineering systems, ensuring high availability and performance.
• Deliver production support in line with defined service levels and KPIs.
• Align closely with Engineering System and Application Support Managers.
• Manage incidents, service requests, and operational activities across engineering systems.
• Identify opportunities for service improvement and drive the implementation of best practices.
• Maintain operational excellence through proactive monitoring and issue resolution.
• Support continuous improvement initiatives and contribute to process optimisation.
• Provide on-call support on a rotation basis to ensure uninterrupted service delivery.
• Work flexibly to support global operations and business requirements.

Qualifications

• Essential: Strong expertise in Engineering MRO systems, including platforms such as Trax.
• Proven airline experience with a solid understanding of engineering systems applications.
• Hands‑on experience with Airbus and Boeing system administration.
• Strong knowledge of ITIL processes and experience delivering BAU support, including on‑call responsibilities.
• Understanding of SLAs, KPIs, and service management processes.
• Experience in Incident, Problem, Change, Release, and Request Management.
• Strong sense of ownership and accountability in managing operational responsibilities.
• Attention to detail and ability to operate effectively in high‑pressure environments.
• Excellent communication and presentation skills, engaging diverse stakeholders.
• Ability to build and maintain strong working relationships across business and technology teams.
• Strong organisational skills with experience working in fast‑paced environments.
• Desirable: Airline domain expertise in aircraft engineering and maintenance.
• Experience supporting large‑scale, mission‑critical engineering systems.
• Exposure to 24×7 operations and global support delivery models.
• Ability to drive service improvement initiatives within support functions.

Rewards & Benefits

Competitive salary packages including pension, health care, life assurance, laptop, phone, and access to extensive training resources.

Health & wellness initiatives, sports events, and sponsorship of the London Marathon.

EEO Statement

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

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