Salesforce Developer

About the Role

We are seeking a Salesforce Specialist to join Trustpilot’s Go To Market Technology department. This role focuses on building robust, scalable solutions on Salesforce, collaborating across commercial, marketing, and customer service teams.

Responsibilities

• Design, develop, and implement custom Salesforce solutions using Apex, Visualforce, Lightning Web Components (LWC), and other programmatic capabilities to meet the needs of the GTM Tech team and wider business.
• Develop and maintain complex Salesforce Flows and automation, ensuring adherence to best practices and optimal performance.
• Integrate Salesforce with internal and external systems using APIs and various integration patterns.
• Collaborate closely with the organisation‑wide Salesforce team, participating in code reviews and ensuring solutions align with the broader Salesforce ecosystem strategy.
• Design and implement Salesforce best practices, focusing on scalable architecture, data integrity, security, and performance optimisation.
• Support incident management and processes directly within Salesforce through custom development and troubleshooting.
• Collaborate with stakeholders to gather complex requirements, translate them into technical specifications, and deliver high‑quality, scalable Salesforce solutions.
• Build and maintain good relationships with other Trustpilot teams, e.g. Global Customer Support & Trust and Safety.
• Deploy changes via CI/CD.
• Apply declarative change solutions to project delivery work.
• Develop and maintain comprehensive technical documentation for Salesforce customisations, integrations, and deployment processes.
• Maintain Trustpilot system auditing evidence and documentation.
• Provide mentoring and coaching to junior Administrators for skills development.
• Contribute to a collaborative and inclusive team environment to encourage knowledge sharing and continuous learning.
• Design, configure, and maintain the Salesforce Service Cloud (SFSC) instance, including customisations, workflows, and integrations with other business applications to drive efficiency, reliability, and user experience enhancements.
• Provide user support for all functions within GTM.
• Develop and maintain robust and meaningful reports and dashboards, ensuring they are available and comprehensible to all stakeholders.

Qualifications

• Minimum of Advanced Administrator or Platform Developer I certifications – Platform Developer II highly valued.
• 5+ years of experience as a Salesforce Developer & Administrator, specifically with Salesforce Service Cloud, demonstrating a proven track record of designing, developing, and deploying complex programmatic solutions.
• Extensive experience with Salesforce Lightning Experience development (Aura Components and Lightning Web Components).
• Experience with Agentforce is a strong plus.
• Experience in highly distributed systems with additional Salesforce certifications (e.g., Application Architect, System Architect, Integration Architecture Designer) is a strong plus.
• Expert proficiency in Salesforce programmatic functionalities, including Apex, Visualforce, Lightning Web Components (LWC), SOQL/SOSL, and platform events.
• Strong understanding and experience with Salesforce APIs (REST, SOAP, Bulk) and integration patterns.
• Deep understanding of Salesforce security models (profiles, permission sets, sharing rules, roles) and their programmatic implications.
• Proficiency in developer tools like VS Code, Salesforce CLI, Git, and CI/CD pipelines.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with technical and non‑technical stakeholders, conduct technical discussions, and mentor team members.
• Proactive and flexible mindset, ready to embrace new challenges and technologies in the Salesforce ecosystem.
• Ability to adapt to changing project requirements and priorities in a dynamic development environment.

Process Orientation

• Design and implement robust, scalable, and maintainable Salesforce solutions that drive operational efficiency.
• Strong analytical and problem‑solving skills, with a proactive approach to identifying, troubleshooting, and resolving complex technical issues effectively.

Equal Employment Opportunity

Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive, and we consider all applications without regard to race, ethnicity, national origin, religious beliefs, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. The company will provide reasonable adjustments for applicants with disabilities.

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