IT Business Analyst

Responsibilities

• Engage with sponsors, subject matter experts, and stakeholders to identify and document requirements
• Facilitate workshops, interviews, gap analysis, and process mapping sessions
• Review and analyze documentation, data, information, and change requests
• Support project requests by developing summary requirements and benefits information
• Translate business needs into clear, testable requirements or user stories
• Identify interdependencies, risks, and issues affecting project delivery
• Collaborate with architects, developers, and external vendors to define solutions
• Ensure proposed solutions align with business objectives and technology standards
• Provide clarification of requirements during the delivery lifecycle
• Analyze existing processes to identify inefficiencies and opportunities for optimization
• Recommend technology-enabled improvements and contribute to continuous improvement initiatives
• Assist in designing new workflows and system enhancements
• Develop test cases and acceptance criteria aligned with requirements
• Support system and user acceptance testing by coordinating sessions and documenting defects
• Develop robust relationships with stakeholders to maximize project delivery success
• Prepare user guides, training materials, and communication packs for new systems
• Support change management activities for smooth technology adoption

Technologies

• Azure
• DevOps
• Support
• JIRA
• Cloud

Qualifications

• Degree in Information Systems, Computer Science, Business, or related discipline
• BCS Business Analysis qualifications, or equivalent knowledge and experience
• Proven experience as a Business Analyst supporting digital transformation
• Excellent verbal and written communication skills
• Experience in documenting requirements, process mapping, writing user stories, benefits analysis, and facilitation
• Flexible and adaptable with strong analytical, investigative, critical thinking, and problem-solving skills
• Ability to work individually or collaboratively with various professionals and stakeholders
• Strong listening, interpretation, influencing, and negotiating skills
• Effective engagement with both technical and non-technical staff
• Understanding of change management and experience using the ADKAR model or similar
• Strong understanding of product development, Agile and/or Waterfall methodologies
• Familiarity with business analysis tools (e.g., Azure DevOps, JIRA, Visio, BPM tools)
• Willingness to travel to Murphy sites and offices as required

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